From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future - for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
What will I be doing?
Are you skilled with juggling multiple digital/creative web projects? Are you an excellent storyteller? If so, this could be the role for you. Software Engineering is currently building a modern technology stack utilizing One Hero Web (OHW) technology to support All-Inclusive Resorts and other hotels that require a Custom design not supported by OHW today. With this new environment and growing demand, this role will serve as the liaison with Product, XD, & Software Engineering (SE) as well as Marketing, Content Operations, Legal, and Security to ensure alignment with the larger Tech organization.
More specifically, you will:
Manage day-to-day intake of requests from internal partners and coordinate implementation.
Work with leads to acquire estimates, provide ongoing support, and handle overall communication of requests.
Follow a delivery methodology that allows consistent delivery of projects and covers items such as scope definition, business requirements gathering from internal business partners, clear communication of the objectives to the internal design team, and timelines/associated achievements.
Prepare and deliver presentations for internal partners, third party vendors.
Account Management & Operations
Continuously monitor and refine proper resource allocation and utilization.
Direct project timelines and resources in conjunction with the internal PMO team when vital.
Work with the Financial Reporting resources to ensure contracted work is reported accurately, bills are created, payments are received in a timely fashion, and any updates are communicated to partners.
Ensure processes and procedures are follow all business and financial rules.
Manage workflow, ensure quality of work, and streamline departmental procedures where applicable.
Demonstrate Effective Leadership Communication
Develop and maintain strong working relationships with the team and internal partners.
Lead conference calls, webinars and meetings, which requires the level of tact and diplomacy deemed appropriate by the enterprise.
Proactive communication skills to move new ideas and enhance company strategic goals.
Handle email correspondence from internal partners, which requires prompt attention and, if necessary, appropriate resolution and/or escalation.
Acquire client feedback, clarify feedback from client and negotiate with client as needed.
What are we looking for?
We believe success will demonstrate itself through the following attributes and skills:
Organized, enthusiastic, and hardworking
Thrive in a high paced creative and dynamic environment
Effectively balance multiple platforms, teams, assignments and priorities
Aptitude to effectively communicate to all levels of the organization
Good interpersonal skills and the ability to prioritize, show initiative and respond quickly in a fast-paced environment
Open to receiving feedback and constructive criticism
Highly motivated with a desire to achieve success through collaboration and teamwork
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
Five (5) years of experience in Digital Technology or related field
Experience with large e-commerce and digital delivery
Available to work on global projects across multiple offices or remote locations
Superb communication, presentation, and storytelling skills
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
BA/BS Bachelor's Degree
In house creative agency or ad agency experience
Project management certification
What is it like working for Hilton?
Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!
We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
