Job Description:

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next-for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service-center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assisting customers to resolve their questions and concerns.

We have opportunities for a Division Leader in our Collections group. This position will manage a team of between 100 -120 employees, including approximately 8 Team Leaders

Our Collections group creates and delivers the right solutions by partnering with our customers to provide the right solutions for delinquent credit card accounts.

We are looking for individuals with a passion for managing a team with the following skills:

Leadership Skills

• Develop and lead team of front line managers
• Lead by example and coach on key behaviors to drive results
• Responsible for performance management
• Select and retain talent
• Identify ways to support inclusion and diversity

Customer Focus

• Resolve complex and escalated employee and customer problems and inquires
• Operate with urgency and meet deadlines
• Focus on the customer, the organization's business goals and systems

Communication Skills

• Strong verbal and written communication skills
• Ability to influence internal and external business partners
• Relationship management
• Knowledge of professional discipline and applies knowledge to influence decisions

Problem Solving Skills

• Ability to delegate tasks
• Conflict resolution skills
• Prioritize diverse workloads
• Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
• Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets

Analytical Skills

• Participates in development of goals and execution of strategy
• Specialized functional or technical knowledge that allows for independent thought and action on important department activities
• Execution of control initiatives
• Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

• Strong knowledge interpreting and analyzing data
• Expert experience using Windows Operating Systems and Microsoft Office tools

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

Qualifications:

• Requires minimum of five years management experience. Prefer experience managing other Team Leaders
• Requires previous financial experience
• Collections experience preferred
• Experience in a large department or group within an Operations function strongly preferred
• Must be willing to work in an environment that requires phone-based customer interaction
• Advanced proficiency with computer functions strongly preferred
• High School Diploma or equivalent required, Bachelor's Degree preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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