Responsibilities and Duties:

1. Develop a thorough understanding of AFC policies, processes and procedures related to customer accounts and loan processing (floorplanning).
2. Accurately and efficiently file and maintain electronic and manual customer account files.
3. Index faxed or scanned images for routing.
4. Convert paper documents to images.
5. Route completed documents, as appropriate in a timely manner.
6. Data entry and loan processing and funding for multiple customers.
7. Process payments and provide customer support for payment and title inquires.
8. Provide prompt, accurate and courteous service to both internal and external customers.
9. Use spreadsheet and other automated or manual processes to prepare required documentation and reports.
10. Utilize all available automated systems and work queue task assignments to maintain a history of the positive dealer/auction/branch relationships that can and will be leveraged to insure quality customer service. These items will take the form of calling and emailing customers to in person meetings. Administer customer support of all transaction facilitated through a centralized location.
11. Capability to be a self starter, motivator, independent thinker, along with multi-tasking abilities.
12. Demonstrates adaptive work ability while demonstrating good initiative and stress tolerance.
13. Other duties, as assigned.

Educational Requirements and Qualifications:
Some post high school course work in related field is preferred. Zero (0) years experience. Familiarity with concepts, procedures and processes typically used in automotive and financial services industries. Ability to use Microsoft Excel, Word, and Outlook along with internet, and internal work queues are major components of the position. Must have proficient numeric ability and reasoning, telephone, computer literacy, software competencies, specifically standard or custom financial systems. Good organizational, clerical, oral, and written language skills.

KAR is an equal opportunity employer. KAR is a drug-free workplace.

Automotive Finance Corporation (AFC) is a premier capital funding source for the used car industry. Founded in 1987 and based out of Carmel, Indiana, AFC's commitment to the success of our customers, our employees, and our company has made us one of the largest independent providers of dealer floorplan financing in North America.
 

Automotive Finance Corporation (a subsidiary of KAR Auction Services) drives talent to opportunity. We have the best in the business and are relentlessly focused on the growth of our people. We move quickly, have an unwavering commitment to our customers and communities and have fun while we are at it. Up for the challenge? Put yourself in the driver seat and enjoy the ride.

Company: Automotive Finance Corporation