Warranty Claims Representative
Morgantown, PA 19543, USA Req #1891

Wednesday, November 18, 2020

Before you begin, please note special application instructions below.

COMPANY BACKGROUND:

Morgan Truck Body, LLC is the largest manufacturer of medium duty freight and refrigerated van and truck bodies in North America. Founded in 1952, as a small welding shop in Morgantown, Pennsylvania, on the site where Conestoga wagons were manufactured through the late 1800s, we have experienced tremendous growth and continue to look for additional expansion opportunities around the world. With a total of fourteen manufacturing and six service facilities strategically located across the U.S. and Canada, Morgan is able to provide the quality, service, and prompt delivery our customers expect.

A subsidiary of J.B. Poindexter, a privately held diversified manufacturing company, Morgan offers a vast variety of career opportunities, internally as well as within the J.B. Poindexter family of companies. We offer competitive salaries and progressive benefits including health, dental, vision, life insurance, disability plans, 401K, paid time off, tuition reimbursement and more. We pride ourselves in team member development, performance, recognition, and a culture of diversity and respect. Whether you are taking the next step of your career or just beginning, joining Morgan's winning team means being part of a great home away from home. You will be challenged. You will be proud.

POSITION SUMMARY:

The Warranty Claims Representative will provide high level of after-sale customer service by receiving, adjudicating and documenting customer complaints regarding product quality; assisting with the resolution of product quality issues and warranty claims.

KEY DUTIES & RESPONSIBILITIES:

1. Receive customer complaints concerning product quality via phone, email, fax and mail.

2. Verify and process claims in accordance with stated guidelines and procedures.

3. Work with intra-departmental teams to resolve customer complaints and quality issues.

4. Process repair shop invoices and fleet customer complaint forms in a timely manner.

5. Initiate preventive & corrective action requests as needed based on warranty data.

6. Prepare shipping orders for warranty parts.

7. Manage large and often complex warranty projects.

8. Process Engineering Change Requests and Deviation Requests as needed and appropriate.

9. Other duties as assigned

EXPERTISE REQUIRED/MINIMUM QUALIFICATIONS:

1. High School Diploma; some college preferred.

2. Extensive knowledge of truck bodies and truck body components, and a mechanical aptitude are required.

3. Five (5) years of truck body experience preferred.

4. Good communication skills. Basic computer and typing skills (incl. AS400).

5. Ability to sit for long periods of time, and communicate professionally via telephone and e-mail.

6. Must communicate professionally and effectively with customers and intra-departmental teams to resolve customer complaints and product quality issues.

7. Ability to handle technical challenges professionally, thoroughly, and effectively.

8. Ability to perform in a cross-functional business environment.

9. Ability to problem solve independently and creatively.

10. Represent Morgan to major fleet accounts in professional and courteous manner.

11. Some travel required.

PHYSICAL REQUIREMENTS:

Working in an office environment in a seated position a minimum of eight hours per day is required. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.

SPECIAL APPLICATION INSTRUCTIONS:

After completing the pre-employment assessment, apply via the original posting page.

Click the link below to complete our pre-employment assessment (approximately 30 minutes or less). https://www.ondemandassessment.com/link/index/JB-02NK5KK70?u=182153

After completing your online application, your pre-employment assessment results and application/resume will be thoroughly reviewed and you may be contacted for a personal interview.

Other details

• Job Family Morgan Corporation
• Job Function Risk Management & Warranty
• Pay Type Salary
• Required Education Some College