Job Description:

Job Description Service Technician IV

Why join our Daikin Applied team?

- Factory Certified Training, Refrigeration Certification or other professional on the job training in the HVAC Industry

- The opportunity to work on all types of commercial equipment and cutting-edge technologies such as Intelligent Equipment, Magnetic Bearing Technology and VRF Technology

- Daikin Applied provides technicians with laptops, mobile devices and other technologies

Service Technician Position Summary:

This position reports to the District/Center Service Manager. It provides leadership and accountability for the team of service technicians and/or hourly service personnel.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Supervise up to 10 HVAC Journeyman Technicians

- Ensure timely and cost-effective start-up of maintenance contracts, and efficient and timely installation of jobs, providing maintenance according to contract requirements, and ensuring customer concerns/complaints are resolved in a timely manner. Implement work processes that result in customer satisfaction.

- Perform ongoing review of contracts/projects, implementing corrective actions to ensure costs are consistent with financial plans. Responsible for negotiating subcontract agreements as required, and serving as a primary contact.

- Utilize the Service Management System and contract review process to establish an effective work plan which maximizes the capabilities of each team member and provide prompt customer service and ensure that requirements and commitments of each contract are met.

- Perform and/or provide expert counsel on scheduled, preventive maintenance on any equipment/system under contract agreement by inspecting and checking equipment to ensure it is in satisfactory working order.

- Respond to or assist other Service Technicians responding to emergency service calls to keep system downtime to a minimum. Provide counsel, coaching and leadership and/or analyze, troubleshoot, repair, and restore equipment/systems to full operation and recommend revisions/replacements/upgrades when necessary for effectiveness or in cases of obsolescence.

- Support Sales by assisting with job site survey, reviewing estimates for accuracy, participating in sales promotion programs, and providing technical training and guidance. Participates in the Estimate Review Process as required.

- Contribute to accident and illness prevention by ensuring that safe work practices are implemented, and that the work environment is safe; provide safety training as required by OSHA and Daikin Applied safety policies and procedures.

- Provide timely, proactive feedback (positive or negative), in order to reinforce positive results or reduce potential call backs due to similar incidents.

- Actively participate in performance evaluations of Service technicians, providing feedback on technical skills, attitude, thoroughness, teamwork and developmental suggestions for technician.

- Provide quotations to customer for system services/upgrades, using existing quotation tools.

- Keeps current on all Daikin Applied products concerning installation, operation, maintenance, service and repair

- Read and interpret product specifications and experience in working with building specifications, drawings and designs

- Regular travel requirements with some overnight travel.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Associate's Degree or equivalent from a Technical / Trade School with a certificate in Heating, Ventilation, and Air Conditioning and five (5) years related experience with increasing responsibility; or seven (7) years related experience; or equivalent combination of education and experience.

- Valid driver's license, EPA approved Universal Technician Certification preferred, other state licenses as required.

About Daikin Applied

Daikin Applied is a member of the world's largest HVAC manufacturer, Daikin Industries. Daikin Applied designs and manufactures technologically advanced commercial HVAC systems for customers around the world. Customers turn to Daikin with confidence that they will experience outstanding performance, reliability and energy efficiency.

Led by the principles of people-centered management, Daikin employees have unlimited potential to influence the business. For years, we've redefined HVAC technology, innovating and pushing to never settle. Together with our customers, we're delivering the solutions to reach new heights of success.

Daikin Applied, formerly Daikin McQuay, was started in 1924 and has an extensive history of developing new, industry-leading innovations and technology. Our award-winning Rebel rooftop units, Magnitude magnetic bearing chillers, Pathfinder air-cooled chillers and Intelligent Equipment set new standards for efficiency and value for building owners. Also, our extensive water source heat pump and applied technologies, aftermarket service, and parts operations provide support to keep our customers' operations running smoothly. Daikin Applied equipment, solutions and services are sold through a global network of dedicated sales, service, and parts offices.

Daikin Industries, Ltd. is a Fortune 1000 company with more than 67,000 employees worldwide and revenues in excess of $17 billion in 2016 with nearly 30% of that coming from the U.S. In the Americas we have a strong position in the global portfolio, and the credibility and confidence of Daikin Industries' leaders who are fueling our future with investment.

Specialties:

HVAC equipment, Internet of Things (IoT) for HVAC, energy management, aftermarket service support and replacement parts, and turnkey solutions.

Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.

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