Job Description:

Are you someone who is passionate about helping others and enjoys leveraging your technical skills to do so? WellSky is seeking an energetic and personable Team Leader, Technical Support to lead an application support team serving our Post-Acute Care Facilities clients. The Team Leader is responsible for the smooth running of the day-to-day operations of a client support team including direct management responsibilities for Support Analysts, Technical Support Analysts, Software Engineers, and/or other client support teammates. As a part of the PACF Support Leadership team, this role will be responsible for serving support teammates to help them deliver quality support for our clients.

Your Day-to-day

- Manage direct reports effectively to drive continuous improvement through quality monitoring and coaching, addressing training needs and appropriately recognize teammates successes.

- Develop direct reports as high functioning teammates resulting in their individual growth, career alignment and increasing scope of impact across the team and organization.

- Plan and execute team level initiatives and processes that improve teammate and client experiences.

- Work with People & Talent to recruit, hire, and grow the team.

- Manage escalated client support and solution-related escalations through resolution.

- Communicate across the business unit to assist in issue resolution, feature development and solution implementation as it relates to your respective span on solution support and teammates.

- Provide insight into the efficiency and quality of the support team through daily, weekly, monthly, quarterly, and annual monitoring and reporting.

To Succeed In This Role, You Must Have

- Bachelor's degree or equivalent experience in a customer-facing role.

- Strong leadership skills to direct, support, and motivate a large team working in a fast-paced environment.

- Excellent verbal, written, and interpersonal communication skills.

- Strong ability to identify opportunities for efficiency and process improvement

- 2+ years of experience in a client-facing technical support role.

- Proficiency with MS Office Suite, especially MS Excel.

- Experience with cross-functional collaboration.

- Desire for long term growth.

The Nice-to-haves

- Experience developing, implementing, or supporting WellSky's CareTend, CPR+, or related Home Care solutions.

- Master's degree in business, leadership, technology, or analytical in nature.

- Experience using Salesforce.com, JIRA, or equivalent support/engineering management tools.

- Knowledge of bug tracking systems and ability to communicate with developers on new features

About Wellsky

WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care - helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. A portfolio company of TPG Capital, WellSky serves more than 10,000 customer sites around the world - including the largest hospital systems, blood banks and labs, home health and hospice franchises, government agencies, and human services organizations. Informed by more than 30 years of providing software and expertise, WellSky anticipates providers' needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care's potential and maintain a healthy, flourishing world.

We're looking for talented individuals who want to use their skills to build a strong, technology-driven company. We offer competitive salaries, great benefits, a new Health Savings Account with a generous employer contribution and a casual and fun environment that encourages quality, creativity and excellence. Enjoy all we have to offer. We invite you to join us. Apply today!

WellSky provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for U.S. based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

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