Posted in Other 30+ days ago.
Type: Full Time
Location: Bloomington, Indiana
Description
Employbridge is seeking a Search and Support Manager in the Bloomington, IN area. Must be able to work a 9 hour shift (with 1 hour lunch) any time within the hours of 9am-9pm
Duties & Responsibilities:
- Works daily with Directors to establish a plan to hit key performance metrics and maintain service levels
- Provides training, coaching and guidance to Coordinator on KPI performance, efficiencies, documentation, new initiatives, etc.
- Human relations duties to include resolving conflict within the workplace and recruitment and hiring.
- Identify and research performance trends such as AHT (Long / Short Calls), Refused, Call Avoidance, ACW (After Call Wrap-Up), Hold Times, etc.
- Process team payroll and management of pay for performance.
- Timely documentation and management of attendance policy.
- Ensuring employee records are accurately and timely documented for all coaching and counseling.
- Queue management: monitoring hold time and coordinators status.
- Completion of strategic projects timely and accurately.
- Ensure all PCSs are delivered timely.
- Attend daily/weekly meetings as required.
- Other duties as assigned
Performance Expectations:
- 80% of time spent in some form of coaching/develop of assigned site
- 80% of assigned site coordinators meeting/exceeding department KPI's
- Meet and exceed attendance standards
- Embodies EB values
Leadership Duties:
- Provide support and motivation to site coordinators while acting with courtesy, dignity and respect
- Drives activity towards exceeding SAS and EB goals
- Lead team meetings / huddles to ensure information is accurately disseminated and questions answered.
- Preform progressive discipline coaching sessions as available/needed
- Proactively works with all leadership to find solutions for challenges and implement best practices
- Effective and professional communication skills
- Support and guide SAS through changes (acting as a Champ
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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Indiana University
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Indiana University
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Indiana University
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