You
You bring your body, mind, heart and spirit to your work as a Patient Service Representative
You know how to move fast
You know how to stay organized
You know how to have fun
You re great at what you do, but you want to be part of something even greater
Because you believe that while individuals can be strong, the right team is invincible
Us
SCL Health Medical Group is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care
With locations throughout Colorado, Montana and Wyoming, we offer a wide variety of primary and specialty care services
Benefits are one of the ways we encourage health for you and your family
Our generous package includes medical, dental and vision coverage
But health is more than a well-working body: it encompasses body, mind and social well-being
To that end, we ve launched a Healthy Living program to address your holistic health
Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off
We also offer financial wellness tools and retirement planning
We
Together we ll align mission and careers, values and workplace
We ll encourage joy and take pride in our integrity
We ll laugh at each other s jokes (even the bad ones)
We ll hello and high five
We ll celebrate milestones and acknowledge the value of spirituality in healing
We re proud of what we know, which includes how much there is to learn
Your day
As a PSR you need to know how to: Greet patients
Answer phones, take messages, return calls and provide needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR)
Schedule patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations
Register patients
Confirm, enter, and/or update all required demographic data on patient and guarantor on registration system
Follow procedures when identifying patients
Obtain copies of insurance card(s), forms of ID, and signature(s) on all required forms
Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization
Complete the Medicare Secondary Payer (MSP) questionnaire when applicable
Verify insurance to determine coordination of benefits and obtain authorization and/or referrals as required
Screen for non-covered services and waiver of liability (ABN) through automated screening at time of service
Inform self-pay patients of liability due and prepayment requirements
Prepare estimate of procedures, calculate advance payment requirements on previous or bad debt and current balances
Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s)
Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center
Collect patient payments and provide accurate receipt
Post payments in system
Reconcile receipts with cash collected and complete required balancing forms
Document patient account notes for all interactions/transactions
Maintain department and/or individual work queues and reports as required
Prepare medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation
Accurately scan medical records as required for Medical Group or specialty office
Your experience
We hire people, not resumes
But we also expect excellence, which is why we require: High School Diploma or equivalent, required At least one (1) year of customer service experience, preferred At least one (1) year of experience in a medical or related field, preferred Knowledge of medical terminology, preferred Your next move
Now that you know more about being a PSR on our team we hope you ll join us
At SCL Health you ll reaffirm every day how much you love this work, and why you were called to it in the first place

Our facilities do not discriminate against any person on the basis of race, color, national origin, disability, or age in admission or access to, or treatment or employment in, its programs, services or activities, or on the basis of sex (gender) in health programs and activities