Company Presentation We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group's global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world's leading elevator companies from scratch in a mere 40 years' time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers' individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.
Safety is a core value of our business and our commitment to YOU! It is woven into our culture each and every day. Your new responsibilities The first 3 letters in workplace safety are Y-O-U!
thyssenkrupp Elevator Americas is currently seeking an experiencedAccount Manager - Service/Repair/Modernization in Burbank, CA.
Responsible for successfully securing and maintaining service accounts and repair work as well as successfully bidding and securing modernization contracts, and developing and maintaining strong relationships with new and existing customers so that modernization jobs are completed profitably and the branch meets annual revenue goals.
Essential duties and responsibilities:
Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction
Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants
Includes building relationships in BOMA and other associated groups
Develops capital plans for customers to address their short- and long-term building needs
Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements
Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals
Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals
Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals
Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues
Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate
Keeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations. Uses company-provided sales management software
Maintains a strong understanding of thyssenkrupp Elevator, its regional and company mission and objectives, ethical standards and code of conduct
Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline
Assists in A/R collection efforts to ensure prompt payment from customers
Works in coordination with architects, general contractors, building managers and/or owners in the pre-bidding of modernization jobs
Creates quoting and bidding packages by obtaining blueprints of proposed modernization
Presents bids to customers and explains cost factors, emphasizing characteristics such as construction, performance, durability and appearance of equipment
Upon customer's acceptance, coordinates submittal packages through the approval process and creates change orders as requested
Visits project sites when necessary and works with operations department to ensure customer's needs and deadlines are being met
What we look for
Bachelor's Degree required
Successfultrack record of sales performance
Effectiveverbal and written communication skills
Pattern of achievement, ability to multi-task, and strong sense of self-motivation are critical to the success of this role
Ability to read and interpret architectural and/or blueprint/drawings preferred
1-2 years of elevator experience preferred
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions