We are looking for a Regional Trainer to oversee training in the markets in which we operate. This role is home based in the greater Northern VA, DC or Baltimore Metro areas, with approximately 70% travel within the region. Outside of remote-site projects, the Regional Trainer will meet for team meetings, training presentations and facilitation at The Wills Group Headquarters, La Plata, MD for up to 3 days a week.
As a member of Talent and People Operations, the Regional Trainer is an integral part in driving the customer experience and high-quality execution of all Retail services. This role is responsible for the implementation and assessment of field-based Operations learning and development for all Team Members of our Retail Business, which includes Franchise and Corporate partners at Dash In, Splash In, and other entities. This role is also responsible for facilitation of all training associated with New Store Openings, Remodel Openings, and new product roll-out initiatives.
This high-profile, forward-facing position requires a passion for working with people, teaching and coaching at all levels of our business, food and hospitality excellence, and food service acumen.
We are a $1.5 billion company headquartered in La Plata, Maryland (an easy 45-minute reverse commute from DC) with nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. A family-owned company since 1926, our passion areas are in convenience retailing, fuels marketing, and commercial real estate and we pride ourselves on keeping our customers', employees' and communities’ Lives in Motion.
Why You Should Join Wills Group
Our Wills Group employees come to work for more than just a paycheck, but rather they come to learn, make contributions, make an impact, and feel valued as a part of our family-friendly culture. We have a work-hard, play-hard mentality that makes us a progressive company and we thrive on giving back to our community. That is what is core to our DNA.
Benefits and Perks
Are you interested in flexible working hours, including telework opportunities, free parking, a modern work environment with monthly employee events, collaboration spaces, and café with unlimited soft drinks, coffee, and lattes? Then the Wills Group is just the place for you.
And we take pride in investing in our people’s well-being. That’s why we back our words with competitive total rewards packages.
Financial Well-being –, employer 401 (k) match (currently at 7%), health savings plan, and financial planning
Physical Well-being – comprehensive health, vision, and dental plans that meet the needs of our people
Paid Time Off – Vacation, Sick, Personal, and Community Engagement, Parental Leave for new Dads and Moms
Education and Development Opportunities – 100% Tuition reimbursement to support our people’s education goals
Competitive Salary - competitive pay matched to DC Metro area
Key Accountabilities
Support Field learning and program initiatives for Corporate and Franchise Locations
Implement and deliver training programs for Store Management and Associates. Content includes Training in Job Roles, Guest Experience, Food Safety, and other certification programs.
Responsible for coordinating and facilitating all training for New Store Openings and Remodels including on-boarding and other related initiatives
Support the Area Managers to evaluate training performance for each market against standards, and partner with them to determine training needs. Validate programs are being executed and delivering desired results
Facilitates training on Guest engagement, quality service standards, and food service
Perform Certified Training Store visits as needed to ensure quality training environments
Delivers training on equipment operation and maintenance
Manages access and availability to Compliance Courses for Store Management and Associates.
Attains Proctor Certification for ServSafe Manager Food Handler Courses. Conducts all testing as needed for Retail Operations.
Participates in Training team initiatives
Facilitate online courses as required
Recommends ways to streamline processes to ensure efficiencies that enhance learners experience
Return on investment analysis to monitor the effectiveness of training techniques. This individual will act as a key agent in motivating and educating our team to support our key priorities.
Assesses, measures and calibrates training programs to achieve effectiveness in terms of employee accomplishments and performance objectives
Develops and shares best practices with Training Team. Participates in team meetings to provide training or other modules for presentation.
Will participate in all Retail Operations meetings that are on or off-site (as required)
Acquires and maintains all necessary Compliance courses and certifications
Required Qualifications
Minimum of 3 Years of people and business Management experience, preferably in a fast-casual or full-service restaurant environment
Minimum 1 Year of Food service experience, preferably in a fast-casual or full-service restaurant environment
Minimum of 3 years hands-on training in fast-casual or full service restaurant - such as running a training store, on the job training, etc , including Classroom style training facilitation
Very Strong presentation skills
Able to make quick, informed decisions when necessary
Prefer ServSafe Manager Certified or Prometric CPFM Certified or equivalent.
Prefer ServSafe Alcohol Training Certificate, or City/County/State Alcohol Training Program Certified
Clear understanding of all National Food Safety standards
Minimum of 1 year of administrative duties that include: timely email management, attending virtual meetings, calendar and appointment management, great communication skills
Advanced use of Microsoft Office, Excel, PowerPoint, Publisher, etc.
· Knowledge of the theory and application of adult learning methods and demonstrated ability to “energize” a training classroom and can ensure knowledge transfer using powerful, motivating, and effective presentations.
· Must be able to adjust training and coaching to the audience. Must know how to relate to a diverse group of participants from Associates in Operations to colleagues at the Home Office.
· Must be a detail-oriented self-starter who is willing to do whatever it takes to get the job done right. Must excel at taking initiative, following through, handling a variety of responsibilities, staying focused with rapidly changing priorities, and meeting deadlines in a timely manner
Prior experience facilitating classroom training, following a facilitator guide and using webinar tools to deliver video training
Prior experience as corporate trainer with a track record in executing successful training programs
Experience using learning and training technology to deliver multiple learning modalities
Exceptionally organized, timely, and able to meet deadlines with minimal supervision
· Responsible for coordinating classroom logistics, facility operations, and setup of training PC’s and any conferencing equipment.
Additional Skills Required
Exceptional written and verbal communication skills
Ability to plan, multi-task, and manage time effectively
Partner cross functionally with retail operations and category management in a way that provides timely feedback and escalates issues that could prevent execution of new programs and drives each market’s performance against standards
Able to set attainable goals yearly to drive professional development
Active problem solver that enjoys a challenge; nimble and open to change
Ability to assess feasibility and make decisions using data and analytical results
Results oriented with excellent project management and team building skills
Proficient in current mobile, web tools and technologies
Innovative and creative thinker; proactively identifies opportunities; motivated by challenge, change and opportunity to help an organization look at things differently
Relationship builder; partners cross-functionally and works effectively with various levels of the organization; team player with the presence to inspire and coalesce varying points of view
Strong experience in team-building, both internally and through agency and freelance resources, to create an A-level brand group
Valid driver's license with the ability to be insured
Able to lift items up to 50 lbs
Able to travel regularly and stay overnight as business necessary
Other Key Factors
· 70% Travel
· Experience with Skype, Adobe platforms Microsoft Office Suite, SharePoint, LMS
· Instructional design capabilities a plus
· Must have reliable vehicle, and maintain a good driving record
