Job Description:

Please Note:  This position is full time and requires open availability (including evenings and weekends).  Donation hours at our Retail Centers are Monday through Saturday 9:00 a.m. to 8:00 p.m. and Sunday 9:00 a.m. to 7:00 p.m.  Shifts can start as early as 8:45 a.m. and end as late as 8:45 p.m.

OBJECTIVE:

The Donation Receiving Associate is the first point of contact for customers dropping off donated items at the retail centers. Donation Receiving Associates will be held accountable for greeting customer’s timely, respectfully accepting donations, and sorting the donations. Due to the constant contact with customers it is essential that the Donation Receiving Associates provide excellent customer service displaying an “Attitude of Gratitude” in order to support the mission of the organization.

RESPONSIBILITIES:

• Accept donated goods, varying from small items to large heavy items.


• Ensure that every donated item is handled with care to show respect to the donor and for the item.


• Sort donations/product into department production areas.


• Assist customers with loading and unloading of donations/product.


• Provide excellent Customer Service, greeting customers in a timely manner.


• Provide a safe, organized and clean environment for both customers and fellow employees both within the store and around the parking lot.


• Prepare product for shipping/receiving.


• Cross-train in other departments/areas and act as back-up for other areas as required.


• Perform other duties as assigned.

QUALIFICATIONS:

• A pre-employment drug screen may be required for this position.


• High school diploma or equivalent preferred.


• Previous warehouse, donation collection, or shipping/receiving experience preferred.


• Able to repetitively lift over 50lbs, using two-wheel dolly, pallet jack, and trash compactor as required.


• Able to lift up to 75lbs without assistance and over 75lbs with assistance (such as another associate, using a hand-dolly or manual forklift). 


• Able to be forklift certified.


• Able to withstand prolonged standing, bending and lifting up to 8 hours per day.


• Able to work a varied schedule to include weekends, evenings and holidays with occasional overtime as necessary.


• Able to communicate effectively with customers, managers, supervisors, staff and peers.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. 

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Position: Donation Services Associate                                                             Dept Number: 

	Continuously	Frequently	Occasionally	Never
	5-8 hours	3-4 hours	1-2 hours	0
LIFTING: (as defined by ADA)
Heavy:       45 lbs & over	x
Moderate:   15-44 lbs		x
Light:           14 lbs & under		x
CARRYING:
Heavy:       45 lbs & over	x
Moderate:   15-44 lbs		x
Light:           14 lbs & under		x
PUSHING/PULLING		x
REACHING:
Above Shoulder			x
At Shoulder		x
Below Shoulder	x
TWISTING	x
BENDING	x
KNEELING/CRAWLING			x
SQUAT			x
CLIMBING - use of legs only (stairs)			x
CLIMBING - use of arms & legs (ladders)			x
HEARING		x
VISION:
Visual – close		x
Visual – distant			x
Visual - depth perception		x
HANDS/FINGERS:
Simple grasping		x
Fine Manipulation		x
Repetitive Movements		x
WALKING		x
STANDING		x
SITTING			x
SPEAKING		x
OTHER - Please describe:

Experience

Preferred

• 1 year(s): Previous warehouse, donation collection, or shipping/receiving experience.

Education

Preferred

• High School / GED or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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