Job Description:

Job Description Summary

To ensure that assigned housekeeping areas are kept clean and fully stocked 24 hours a day and to service assigned public areas and employee areas as needed while also engaging in pleasant interactions with guests as it relates to their stay and any issues in which they may need assistance.

Job Description

Principle duties and responsibilities (Essential Functions) include:   

• Key Job Functions
  
  
  • Cleans and stocks linen room / supply closets to appropriate par level.
  
  
  • Take care of Room Attendants at all the time attending their needs.
  
  
  • Empties linens and garbage on an hourly basis or as needed.
  
  
  • Keeps corridors on guest room floors clean and well maintained, helping move tables and trays.
  
  
  • Cleans vending machine area.
  
  
  • Moves furniture and supply boxes as needed.
  
  
  • Completes guest requests.
  
  
  • Vacuums carpet on a daily basis.
  
  
  • Cleans walls, doors, baseboards and floors on a daily basis.
  
  
  • Cleans all furniture, lamps, picture frames and mirrors are clean on a daily basis.
  
  
  • Reports any burnt light bulbs in lighting fixtures as needed.
  
  
  • Cleans garbage receptacles on a daily basis.
  
  
  • Hands in any articles (lost and found) to a Supervisor or turn in to housekeeping office.
  
  
  • Deliver any guest request items (bedspread, iron and board, etc.).
  
  
  • Recycles at every opportunity (newspaper, glass bottles, etc.).
  
  
  • Performs any special duties as assigned by management.
  
  
  
  

• Deliver Passionate & Engaging Service to our Guests
  
  
  • You will be passionate and truly engaged in taking care of our guests,  recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  
  
  • You will consistently deliver our GUEST model:
    
    
    • 
      Greet or welcome everyone, warmly with a smile
    
    
    • 
      Use eye and ear contact and guest’s name
    
    
    • 
      Establish/anticipate needs
    
    
    • 
      Solve and own all requests/complaints
    
    
    • 
      Thank everyone
    
    
    
    
  
  
  
  

• Build solid relationship with your Colleagues
  •  Treat colleagues with respect and dignity.
  
  

• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience.


• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.


• Strong communication skills.


• Appropriate professional appearance and demeanor.


• Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods.


• Constant mobility (walking, standing, bending, use of hands)


•  Lifting minimum 25 lbs., pushing of supply carts


•  Moving of furniture and supply boxes.                                


• Constant mobility (walking, standing, bending, use of hands), lifting up to 25 lbs., pushing of  carts or luggage like carts, bags with linens or trash.


•  Use of telephone system.         


•  Use of department paging/radio communication system.

Additional Job Description

Company Overview

Sonesta

Welcome to Sonesta.  These three simple words could open up a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating over 75 years in hospitality.  We offer a diverse and distinctive portfolio of nearly 60 properties across three continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.   

We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests’ expectations. Those aspirations extend deep into the heart of our hotels – right into the lives of our employees. In fact, we consider ourselves more than a hotel management company - we’re a member of the communities we serve.   At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations.  We invite you to discover what you have been missing at Sonesta. Join us – we can’t wait to meet you!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identify, or any other characteristics required by law.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. 

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