To provide efficient friendly customer service at all times and to maintain a clean, professional top quality Banquet experience for all guests.
Job Description
Principle duties and responsibilities (Essential Functions) include:
Key Job Functions
Must have complete knowledge of service time, menu, and specials for each function assigned.
Service every function according to Sonesta Service Standards.
Always inquire if additional service is needed.
Responsible for set-up and break down of tables in the meeting rooms according to BEOs and guests’ requests.
Responsible to learn about the VIPs in each function and their special needs.
Complete all side duties as assigned.
Must minimize breakage.
Attend all designated staff meetings and training sessions.
Perform all banquet side work as designated by the supervisor.
Efficiently and properly perform all service standards.
Attend to all needs of the guests during functions, paying special attention to diets or any special orders.
Report to Supervisor any need for housekeeping and/or repairs of any equipment or function areas.
Must be familiar with and adhere to all liquor liability laws.
Must attend all designated pre-meal meetings.
Responsible for setting up banquet area.
Adhere to predefined drink service guidelines and responsible for beverage familiarization.
Perform any other duties assigned by management.
Maintain a neat and professional appearance.
Maintain an awareness of liquor costs and minimize waste, which may raise them.
Must be familiar with all policies related to liquor liability laws.
Ability to open and close the shift assigned.
Must serve all guests in consistent manner, using Sonesta Service Standards.
Must be able to bus tables and re-set them as needed.
Must know the function menu and be able to describe the items to guests.
Must be able to resolve guests’ issues and create an amazing experience.
Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
Maintain an awareness of all functions, events and meetings taking place at any given time.
Control heavy volume at pick times.
Knowledge of hotel property.
Inform the guest about buffets, hotel activities and community.
Attend to and anticipate guest’s needs.
Greet guests. Anticipate guest’s needs to create an amazing experience.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest’s name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience.
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills.
Appropriate professional appearance and demeanor.
Ability to handle cash, vouchers, coupons, and credit cards as needed.
Ability to bus and set-up tables throughout shift to expedite and improve services within restaurant.
Maintain clean surroundings
Follows Sonesta’s grooming standards.
Occasional lifting up to 25 pounds.
Pushing supply carts.
Carrying trays.
Additional Job Description
Company Overview
Sonesta
Welcome to Sonesta. These three simple words could open up a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating over 75 years in hospitality. We offer a diverse and distinctive portfolio of nearly 60 properties across three continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.
We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests’ expectations. Those aspirations extend deep into the heart of our hotels – right into the lives of our employees. In fact, we consider ourselves more than a hotel management company - we’re a member of the communities we serve. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. We invite you to discover what you have been missing at Sonesta. Join us – we can’t wait to meet you!
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identify, or any other characteristics required by law.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
