CBORD and Horizon are the world’s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.
DREAMteam (how we refer to all of us)
You’re engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You’re a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You’re an extension of our talent acquisition team – always scouting top talent to join our team.
The Customer Applications Support Specialist will assist the Technical Support team with tasks related to databases and VPN implementation and maintenance.
What You’ll be Doing
Identify, plan, document, and implement changes to site databases
Perform Data Movement Utility process on site databases quarterly
Upgrade FSS/NSS versions of site databases
Identify, apply, and document patches
Facilitate and assist when needed with VPN implementations and maintenance
Maintain base knowledge of CBORD core products of which installation/upgrade is supported
Anticipate basic support issues as they may arise during upgrade
Document client issue status in Microsoft CRM
What You’ll Bring to the Table
Associate Degree desired
1 year of prior experience preferred
Experience in food service or nutrition setting preferred
Experience with Microsoft Office
Experience with networks including TCP/IP connectivity using Remote Desktop and Remove VPN access
Experience with Sybase databases preferred
Ability to apply, test, and verify results of SQL patches
Good verbal and written communication skills
Good technical problem-solving skills and the ability to learn to troubleshoot complex applications software
Ability to communicate complex solutions in a streamlined fashion
Ability to work independently and apply discretion while solving complex problems
Desire to provide all contacts with a positive service experience
Knowledge of Microsoft CRM preferred
Who You’ll Work With
External Customer Aramark
Internal Customers including Support
Why be a part of the DREAMteam (DREAMperks)
Stay Healthy
Eligible team members have access to a robust health insurance plan on their first day of employment
To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year
Access to an Employee Assistance Program
Enjoy Time-Off
Eligible team members are granted with the following paid time off annually:
Vacation: 15 vacation days; pro-rated during the first year
Holidays: 10 paid holidays each year
Sick Time: 5 sick days; pro-rated during the first year
Personal days: 3 personal days; pro-rated during the first year
Plan for the Future
Employer paid Life Insurance / AD&D / Short-Term Disability Insurance
Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
Access to FSA Plans & Commuter Benefit Plans
401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay.
Access to the Roper Employee Stock Purchase Plan
Paid Parental Leave Program
Make an Impact
DREAMcares (The Company’s outreach initiative to support our extended community)
Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization
