At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other's strengths and sharing in successes.

The Resolution Analyst will gather and analyze complaint and related data to provide insight on trending and emerging root causes. This position will communicate and present feedback and guidance to improve processes and decrease complaint drivers. This position will provide quantitative analysis to determine top drivers and trends and help drive continuous improvement and resolution to decrease complaint volume through the proper channels by working with multiple operational areas.How you will make an impact:
- Performs root cause analysis to assess root cause complaint drivers or breakdown of processes and assist in identifying dependencies that may impact other members, or providers.
- Facilitates continuous improvement and resolution to decrease complaint volume through the proper channels by working with multiple operational areas and analyzing the processes.
- Reviews operational workflows of high degree of complexity and/or for multiple teams or interdepartmental, identifying problems and developing improvements, modifications, and enhancements.
- Collects and analyzes data that will be used to make business decisions.
- Performs trend analysis for the purpose of process improvement recommendations.
- Proactively collaborates with leadership to collectively analyze discrepancies in service performance and make recommendations for improvements.
- Leads projects when needed, establishes work plans and timelines, and coordinates with internal and external resources.
- Collaborates with cross functional partners on assessment and implementation of process improvements, under the guidance of the manager.
- Reviews monthly and quarterly reports for purposes of regulatory oversight, annual audits, etc. including trigger audits.
- This list is not all-inclusive and you are expected to perform other duties as requested or assigned.What we look for:
- 2+ years of related experience with a bachelors degree.
- Knowledge of Microsoft Office; Word, Excel, PowerPoint, Outlook.
- Excellent presentation, oral, and written communication skills.
- Strong organizational skills with attention to detail and analytical skills.
- Analytical ability to identify patterns within quantitative and qualitative data, draw conclusions, and recommend solutions and approaches.
- Six Sigma Green Belt Certification Preferred. Benefits and perks:
- 12 days starting vacation plus 12 holidays and your birthday off!
- Multiple medical insurance options: 100% paid or low cost premiums
- 100% paid dental insurance
- 100% paid vision insurance
- Onsite gym and/or gym discount and fitness incentive
- Culture of learning: substantial tuition reimbursement to improve your skills
- Career growth: we love promoting from within
- Strong commitment to work/life balance
- Technology allowance
- Social responsibility and volunteer opportunities
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At Delta Dental we:
Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.
Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.
Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes.

If you think this sounds like you, let's chat. We would love to tell you more!

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ABOUT Delta Dental
Delta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we're all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation.

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Proof of eligibility to work in the United States must be provided if selected for hire. .