Description

COMPANY OVERVIEW

At Vital, what we do matters. This is at the heart of every product we develop, every service we provide, and especially each member of our team. Vital is part of Canon Medical Systems, and together we lead the industry with the latest health imaging informatics solutions. We improve the quality of patient care by developing innovative products that enable the exchange, analysis and storage of clinical information across health care enterprises and communities. Our products handle millions of medical images and health records a day across the world. Vital Images experiences the best of both worlds with a dynamic and collaborative environment, casual culture, and agility of a mid-sized company, while having the support and resources of Canon.

Our offices are based in Minnetonka, Minnesota; Waterloo, Ontario; Copenhagen, Denmark; The Netherlands; and Beijing, China. We value our team’s innovation, enthusiasm, and dedication to help improve the lives of patients. Do you want to be part of a passionate team that believes what we do matters? Then a career with Vital Images might be right for you!

POSITION OVERVIEW

We are seeking a Senior Product Ops Analyst.  In this newly created role, the Senior Product Operations Analyst will work primarily with the Support organization, Director, Managers and Engineers to understand data and analysis needs and develop technical requirements. The Senior Product Ops Analyst will also partner with IT to represent Customer Support Department needs for application and configuration enhancements. 

RESPONSIBILITIES

• Performs statistical modeling and analysis of structured and unstructured datasets to develop metrics, reports and visualizations of trends and patterns.


• Works primarily with Support technology organization, Director, Managers and Engineers to understand data and analysis needs and develop technical requirements.


• Partners with IT to represent Customer Support Department needs for application and configuration enhancements.


• Participates in, advises and develops continuous department efficiencies and improvements through the use of system applications, data management, performance reporting data, tools and process changes.


• Develop database tool and perform data management activities working with data extraction from disparate systems such as Salesforce, Jira, Confluence, SharePoint, and others to identify and capture data reporting needs.


• Continuous development and data management role to identify and capture data required from internal and external sources.


• Creates and maintains statistical models for ongoing and ad hoc review and analysis of data. Uses data visualization programs, tools and techniques to generate dashboards, reports and presentations. Interface and extract contact center data from ACD system to create and provide real-time reporting performance data and associated Dashboards. “

EDUCATION AND SKILLS

• Minimum of Bachelor degree in MIS, Computer Science


• Minor is Math or Statistical analytics is helpful


• Experience in fast paced working environment


• 5+ years working in technology industry working with networking, database management, IT, enterprise software applications such as Salesforce and other case management software.


• 5 years minimum experience identifying and building data management assessment protocols, tools and analytics


• 3 years minimum experience working with IT for application development


• 3-year experience working with Switch or ACD data extraction related reporting to contact center operations


• Knowledge of Technology Support and Contact Center methodologies preferred

WHAT WE OFFER YOU

Vital offers a dynamic workplace, competitive compensation package, and room for learning and growth in our organization. This is an environment in which things move quickly and you’ll have the opportunity to wear many hats. We have a casual dress code, offer flexible work hours and actively foster work-life balance, because anything else simply isn’t sustainable. Our Minnetonka, MN office is located about 12 miles southwest of downtown Minneapolis. Our office is near several walking paths and restaurants that are a quick drive away. In our office of 170, we have free healthy snacks, a deli on site and Friday massages. Our team at Vital loves what we do and has fun doing it together. We look forward to receiving an application from you.