Restaurant Managers are primarily responsible for supporting the General Manager with ensuring that front-of-house (FOH) operations and team members perform according to established operational, compliance, safety, cleaning and sanitation standards. They may be required to manage restaurant operations in the absence of the General Manager, and support the effective and efficient operation of the restaurant by personally carrying out a variety of managerial and administrative functions. Restaurant Managers exemplify the Company’s values, safety and sanitation standards, code of conduct and work rules. They are highly knowledgeable of all Company safety and sanitation policies, procedures, and protocols, skilled at using Point of Sale information (POSi) and other restaurant systems, flexible in responding to operational needs with a “can-do” approach, and maintain the highest level of professionalism.
Job Duties:
Manages and performs all work activities required to maintain the efficient and effective operation of the restaurant and kitchen, including but not limited to FOH, BOH and special event activities, bar management, forecasting, monitoring and controlling food usage and cost, scheduling, accounting, cash management, payroll, compliance, etc., in accordance with established policies, procedures and guidelines, FOH and BOH manuals, IDPRP manual, and management directives.
Monitors compliance with safety and sanitation, code of conduct, work rules, etc., and works with management and human resources to implement appropriate and timely corrective action.
Interfaces with guests to diffuse and resolve complaints according to established protocols and procedures, and involves management when incidents escalate or become unsafe.
Promotes effective strategies and employee engagement approaches to instill team support of organizational values, priorities and objectives.
Assists management with reviewing financial transactions and monitoring the budget to ensure that expenditures stay within budget limitations.
Education/ Experience & Behavior Requirements:
4 year college degree in hospitality or retail management, culinary arts, or closely related field (preferred)
Current food safety certification, such as ServSafe and SafeStaff
Current alcohol awareness certification, such as TIPS or LEADS
Experience:
4 years of experience supervising employees in BOH or FOH operations
Work Behaviors:
Exemplifies the Company’s values (PRIDE)
Fosters and promotes effective employee relations
Fosters a workplace culture of hospitality, respect, safety and sanitation
Consistently manages, evaluates and documents employee behavior and performance
Demonstrates a responsive, caring and respectful approach in all personal interactions with others
Wears approved manufacturer certified slip resistant or non-slip shoes at all times while working
Complies with all safety and sanitation, food service, back-of-house, beverage and alcohol, code of conduct, work rules and management instructions, deadlines, policies and procedures
Complies with all hygiene and personal grooming requirements
Arrives to work on time in designated restaurant uniform
Participates in all required training's and completes all required examinations
Team player and can-do mindset in supporting all business operational needs
Knowledge and Skills:
Excellent interpersonal and communication skills in order to effectively engage others verbally
Ability to listen and speak in basic English in order to maintain effective communications in the performance of essential job functions
Ability to read and comprehend data sources, written work instructions, policies, procedures and other work materials in English in order to perform essential duties in accordance with safety, sanitation and operational standards and trainings
Knowledge of basic grammar and writing principles in order to compose ideas, work instructions and directives, corrective actions, and other communications in writing
Knowledge of safety codes and regulations related to front-of-house and back-of-house operations
Knowledge of supervision and performance management principles
Demonstrated skill in the application of point of sale and other information systems to effectively and correctly execute various transactions
Strong time management and organization skills
Ability to pay attention to details
Working knowledge of financial and budgeting principles
Working knowledge of information technology and social media platforms
Schedule Requirements:
Full-time
Schedule may fluctuate based on departmental requirements.
Travel Requirements:
Local travel required when considered necessary
Physical Demands:
Frequent lifting, moving and carrying of food trays, kitchen ware, furniture, garbage etc. weighing up to 25 pounds across the restaurant
Regular and prolonged standing and walking inside and outside the restaurant to service tables, deliver food and beverages, perform BOH function, clean, sanitize and set up workstations, etc.
Regular ascending/descending stairs across the restaurant to deliver food, pick up dirty dishware, etc.
Repeating motions that may include the wrists, hands and/or fingers
Frequent use of hand to finger motions, handle or feel objects, reach with hands and arms
Constant bending, stooping and turning to serve food and beverages, remove dirty plate/glassware, dispose of garbage, etc.
Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.
