Associates in hosts/hostess positions are committed to cultivating an environment and experience that make restaurant guests feel welcome. They provide exceptional guest relations by greeting restaurant patrons upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave. Hosts/hostess are highly knowledgeable of all Company safety and sanitation policies, procedures, and protocols, skilled at using Opentable and Point of Sale information (POSi) and other restaurant systems, and flexible in responding to operational needs with a “can-do” approach. They also inspect restroom facilities and coordinate with housekeeping to ensure timely and prompt cleaning and sanitation.
Essential Job Duties:
Performs all guest greeting and escorting, cleaning and sanitation, shift changing and closing, and restocking work activities in accordance with requirements outlined in the Concierge Manual, IDPRP manual, and management directives.
Processes and handles all take-out/delivery food orders POSi accordance with established procedures.
Answers telephone, processes and tracks reservations in Opentable according to established procedures.
Coordinates with management to properly manage wait lists and period, troubleshoot concierge issues, and other guest concerns.
Inspects restroom facilities according to Concierge Manual procedures and coordinates with housekeeping to ensure timely cleaning.
As requested by management, performs other work activities to support the safe and efficient operation of the restaurant
Education, Experience and Behavior Requirements :
Education and Certification:
High School Diploma/GED required
Current food safety certification, such as ServSafe and SafeStaff
Experience:
1 year of experiencing performing concierge or guest relations work activities.
Work Behaviors:
Exemplifies the Company’s values (PRIDE)
Demonstrates a responsive, caring and respectful approach in all personal interactions with others
Wears approved manufacturer certified slip resistant or non-slip shoes at all times while working
Complies with all safety and sanitation, food service, beverage and alcohol, code of conduct, work rules and management instructions, deadlines, policies and procedures
Complies with all hygiene and personal grooming requirements
Arrives to work on time in designated restaurant uniform
Fosters a workplace culture of hospitality, respect, safe and sanitation
Participates in all required trainings and completes all required examinations
Team player and can-do mindset in supporting all business operational needs
Required Skills
Excellent interpersonal and communication skills in order to effectively engage others verbally
Ability to listen and speak in basic English in order to maintain effective communications in the performance of essential job functions
Ability to read and comprehend data sources, written work instructions, policies, procedures and other work materials in English in order to perform essential duties in accordance with safety, sanitation and operational standards and trainings
Demonstrated skill in the application of automated reservations or point of sale information systems to effectively and correctly execute various transactions
Travel Requirements:
No Travel Requirements
Physical Demands:
Regular lifting, moving and carrying of food items, furniture, garbage etc. weighing up to 30 pounds across the restaurant
Regular and prolonged standing and walking inside and outside the restaurant to greet and escort guests, hand-off take-out food orders, remove garbage, etc.
Regular ascending/descending stairs across the restaurant to escort guests, etc.
Repeating motions that may include the wrists, hands and/or fingers
Frequent use of hand to finger motions, handle or feel objects, reach with hands and arms
Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.
