Job Description:

General:

Provides excellent customer service including, recommendation, promotion and selling of appropriate bank products and services. Gathers information needed to efficiently process transactions and requests.

Maintains a well-developed, working knowledge of bank products and services through self-motivation, seminars and in-house training

Occasionally makes sales calls to internal customers and business prospects that result in obtaining new deposit and loan relationships, participates in community and civic activities, and recommends ways of enhancing market share and bank's presence in the community

Consistently meets or exceeds deposit, referral and loan sales goals as set by management

Ensures work stations are neat, free of confidential information and properly stocked with forms and supplies

Participates in bank sponsored events; and networking and volunteer opportunities

Platform:

Opens new accounts, profiles customer and recommends appropriate range of products and services

Handles maintenance of accounts including resolves account problems, processes account changes, and closes accounts

Answers incoming phone inquiries, processes wires and telephone transfers, online banking needs, problem resolution, orders checks, processes stop payments, opens and services safe deposit boxes

Generates consumer loans, takes applications, pulls credit information, completes loan approval form and prepares debt to income ratio report

Teller:

Balances cash drawer and ATM daily and reports discrepancies to Management

Processes after hours drop and assists customers with safe deposit box entry

Accepts cash for deposit and reduces risk by verifying amounts and testing for evidence of counterfeiting

Accepts checks for deposit and reduces risk by examining and verifying for proper endorsement and/or evidence of counterfeiting while ensuring the checks are properly negotiable

Cashes checks and processes withdrawal requests after verification of account ownership, appropriate signatures and/or customer balances

Counts and packages currency ensuring amounts do not exceed regulatory limits and ships out mutilated currency

Sells official checks and redeems E/EE bonds

Participates monthly in teller alarm and security device testing procedures

Prepares and reviews CTR's, SAR's, MIL's, Counterfeit Money Report, Teller Insight Branch Cash Balance and Transaction Totals Report, cash outages, and distributes to Head Teller/Operations

Processes credit card cash advances and County Property Tax payments

Processes daily teller work through Branch Capture, ensuring all account information is accurate, all transactions balance and the end of the day file is received by core processor

Maintains Security, Vault and Key Box Logs to ensure branch security and compliance

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