Position Summary

The Advanced Application Specialist - Banking: Digital Banking Salesforce Configuration is a mid-level position and serves as a subject matter contributor across the business domains they support. They are accountable for ensuring the day to day operations of the systems under their charge and for supporting and implementing change and configuration management, specifically in a Salesforce environment, including testing and defect management relating to new product implementations, development releases, upgrades, patches, and other system maintenance as required. Application Specialists will work closely with Business resources and stakeholders, internal Technology teams, and various vendors and third-party consultants and implementers. They must understand their application's interdependencies with other applications and infrastructure both internally and outside the corporate network.

Ongoing knowledge of current and changing business and technological environments, trends and strategy is important to success. This position will also support acquisition and conversion activities related to their business domains.

Responsibilities

• Support the enterprise change management and software development lifecycle (SDLC) process including providing testing, defect management, peer review, and release management ensuring appropriate segregation of duties


• Write and maintain system documentation, process maps, test scripts, use cases, user stories, root cause analysis, and high level integration and data flows


• Participate on cross-functional teams to support and define business and technical requirements, operational processes, application strategy and project/product implementation.


• Author complex system reports and data integration/migration templates


• Write and utilize light-weight scripting and file formatting utilities/configurations in support of applications and customer specifications


• Design and administer application software configuration to meet the business process design and application requirements


• Support complex acquisition and conversion teams to ensure acquired entities data and/or systems are accurately migrated over to the new environments


• Support corporate compliance, regulatory and both internal and external audit examinations and reviews


• Function as Technical Application Owner for one or multiple applications within the business domain


• Provide Tier 1 and Tier 2 application level support and troubleshooting


• Provide technical and operational guidance on application configuration and data analysis


• Understand the interdependencies of systems and data across the banking business line to identify and analyze impacts as applications and systems are integrated, changed/upgraded and retired


• Must be willing to provide support 24x7x365

• 3-5 years working in a banking or financial services environment with special emphasis on applications implementation, testing, maintenance, configuration, and support within a Salesforce environment.


• Advanced understanding of data at both a functional and technical level in order to troubleshoot and identify potential issues


• Advanced understanding of how to troubleshoot application/system performance


• Working knowledge and understanding of hardware and systems software technologies, network infrastructure, and understands issues and details of integrating diverse technology to deliver scalable, robust, and high performance solutions.


• Ability to analyze, learn, and apply rapidly changing technologies, and apply them as part of integrated solutions to business requirements.


• Basic analytical problem solving skills, planning and organizational capabilities.


• Experience building workflows and business process maps required


• Excellent written and verbal communication skills


• Experience with system testing including creation of a test plan and documentation of results


• Able to work with strict deadlines and time pressure


• Basic experience in the following technologies or similar a plus:




• FIS (Fidelity Information Systems) core banking & financial products & services


• Digital and Mobile Banking Platforms


• Lending Solutions


• Payment Processing Systems (Wires, ACH, etc.)


• Microsoft technologies (SQL, Azure, Office 365, .NET)


• Cisco Networking


• Application Programming Interfaces (API) and micro services technologies


• Representational state transfer (REST) architecture


• Service Oriented Architecture (SOA)


• Amazon Web Services (AWS)


• Salesforce


• ServiceNow


• Mulesoft middleware


• Oracle, JAVA and Open Source technologies


• VBScript or other scripting languages




• Excellent attitude and positive demeanor


• B.S, B.A. in Computer Science or Business preferred

Founded in 1991 with the idea to be the alternative to the big banks, Wintrust has since grown into a financial services company with more than $36 billion in assets, headquartered in Rosemont, Illinois. Through our multiple companies and divisions, we provide traditional community banking and commercial banking services, wealth management solutions, commercial and life insurance premium financing, mortgage origination, and short-term accounts receivable financing and certain administrative services, such as data processing of payrolls, billing, and treasury management services. We provide community-oriented personal and business banking services to customers located in the greater Chicagoland area, northwest Indiana, and southern Wisconsin through more than 175 community bank locations.

We provide an engaging, dynamic work environment, an excellent compensation package including 401k, employee stock purchase plan, medical/dental, life insurance and more!

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. We request applicants refrain from disclosing current or historical compensation information during the recruitment process; any disclosed detail will not be taken into account as applicants are considered for employment.