The Vendor Analyst is part of the Operations team, responsible for interacting with Business Partners/Vendors, MHA Sales Teams and other internal stakeholders to ensure that MHA Members have access to contract pricing based on defined member eligibility criteria. The Vendor Analyst is the subject matter expert for assigned Business Partner/Vendor eligibility processes and policies. The position requires the ability to support cross-functional teams and the ability to multi-task multiple tickets and issues. The Vendor Analyst works under the direction of the Manager, Membership. The Vendor analyst works directly with all internal MHA departments as well as with external Business Partners.
Essential Duties & Responsibilities:
Processing and maintaining member eligibility in MHA’s internal application.
Communicating member eligibility and issues to internal stakeholders (Sales Teams, Data, Reconciliation, and Trade Teams).
Working with internal and external Business Partners (Vendors/Wholesalers) to resolve member eligibility discrepancies.
Proactively reviewing and resolving member linkage issues working with both internal and external teams.
Maintaining Vendor Process documents and VIS (Vendor Info Summary).
Adhering to New Vendor Onboarding protocols and maintain Vendor communication standards.
Supporting ad-hoc projects and tasks as required.
Assisting with notification and issue resolution for internal applications.
Review and resolve vendor linkage discrepancies from sales and admin fee data
Identify and implement procedures as needed to support external and internal business partners
Minimum Qualifications & Competencies:
BA/BS preferred or equivalent work experience
High attention to detail and follow-up skills with high degree of accuracy and timely manner
Ability to efficiently enter data and information into computer application and to validate own work for completeness and accuracy
Excellent analytical skills to comprehensively analyze and interpret data in order to apply procedures for processing data and resolving issues
Strong problem-solving skills with ability to identify and resolve issues in a timely fashion
Excellent organization and time management skills with ability to prioritize work and to function independently
Excellent interpersonal and communication skills
Proficiency in MS Office applications skills including Excel (Pivot Tables, V-lookup), Word and Outlook
Professional demeanor in performing job responsibilities and when interacting with others
Attendance and Punctuality with commitment to arrive to work on time and ensure work responsibilities are covered when absent
