Position Summary Coordinate all patient care functions utilizing the five (5) Simply Better steps with every patient and team member interaction for surgical and specialty services that include: scheduling office visits, procedure(s) at external/internal locations and obtaining needed information/documentation for patient to meet the requirements for surgical and specialty services.
Essential Functions and Responsibilities of the Job
Must have the ability, skill-set, qualifications, education, and licensure (if applicable) for all the responsibilities required for position.
Must excel in communication (written & verbal), customer service and can work independently or as part of a team.
Must excel in prioritization, organization and multi-tasking while demonstrating attention to detail and follow though.
Can problem solve to logical conclusion, demonstrate initiative and is responsible.
Coordinate authorizations for patient referrals and treatment.
Coordinate schedules for surgical procedures with clinic, surgical centers, hospitals and patients.
Inform patient(s) about care they will receive and schedule appropriate visit within needed time frame and requirements.
Be at work and be on time
Follow company policies, procedures, and directives.
Interact in a positive and constructive manner.
Prioritize and multitask
Experience
Minimum one (1) year experience in medical field (Medical Assistant, Customer Service Representative, Front Office Assistant, or other) in ambulatory care preferred.
Prior medical office experience preferred.
Must have a minimum of 1 year of customer service in any filed and have worked with computers.
Education
High School graduate or equivalent required.
Administrative Medical Assisting Certificate preferred.
