Manages overall operations of branch office including all phases of lending, collecting, and direction of office staff.
Duties and Responsibilities:
Develops, directs, trains, and manages branch personnel with supervisor direction and assistance
Maintains office cash with accuracy and security
Achieves account gain through proven loan judgement and effective customer solicitation
Develops and maintains customer relations
Ensures compliance with state and federal lending regulations and Company policies
Ensures prompt completion of loan process
Minimizes delinquent debt through collection activities both by verbal and written communication
Ensures compliance with company record-keeping procedures
Ensures reporting of branch figures to corporate office for accounting purposes
Prompt and regular attendance is required
Requirements:
Prior experience with customer service
Knowledge of state and federal lending regulations
Effective communications skills, verbal and written
General math and money handling skills; ability to count cash accurately
Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable
Valid driver’s license and daily access to a reliable automobile for business use
Computer literate with ability to operate a ten-key calculator
This position works in an office and consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
This position frequently operates a standard telephone.
This position may travel requiring driving, and may require walking on uneven ground, climbing small stairs.
Requires the ability to communicate verbally and in writing.
Completion of training period as Assistant Manager with demonstrated managerial ability or previous finance experience.
High school diploma or equivalent
Bilingual in English/Spanish, preferred
This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.
