Job Description:

Prudential’s Group Insurance (GI) Billing organization has ownership for the Premier & National Accounts book of business. The goal of the organization is to drive accurate customer billing, resolve billing related customer needs in support of Group Insurance’s business strategy.

Prudential is seeking a highly motivated individual for our Senior Accounting Associate role. You will be instrumental in the development of the industry leading customer experience within Group Insurance’s Billing Organization. In this role, you'll have the opportunity to leverage your analytical abilities through performing complex clerical duties in the accounting area.

Your team

You will be part of the GI Billing team within the Financial Operations organization. You and your peers are responsible for the oversight of approximately 3,000 active customers accounting for almost $4 billion of premium. You will collaborate to ensure all deliverables and metrics are satisfied. You will also be aligned with internal business partners to form strong relationships to deliver the best possible customer outcomes.

Your role

Within your day to day you will be responsible for an assigned book of business to manage the billing cash application and inquiry resolution. You will be measured on goals and metrics relating to Accounts Receivable, Suspense, and Quality results. You will use your strong attention to detail, your written and verbal communication skills, as well as your keen attention to customer needs to provide the best service possible. You will establish and maintain cooperative relationships with both internal and external stakeholders.

Responsibilities:

·         Accountable for Receivable and Suspense Management over an assigned Book of Business consisting of Complex Customers.

·         Code regular entries for distribution to accounts, audits disbursements, vouchers, debit and credit memos, etc.

·         Accountable for the resolution of complex Billing Related Customer issues through coordinated efforts with internal and external stakeholders.

·         Leads special internal functional projects and responds to ad-hoc requests as required.

·         Analyzes year-end statements for ERISA purposes.

·         Performs Root Cause analysis on Billing issues to identify and implement innovative procedural changes.

·         Provides education to new and existing Customers on Prudential’s billing practices.

 

• 2-3 years of prior experience in an accounting environment, preferably in Billing; General Ledger is a plus. 


• High School diploma or equivalent (Bachelor’s degree preferred). 


• Strong ability to manage multiple priorities while working under tight time constraints. 


• Excellent written and verbal communication skills. 


• Strong attention to detail and possesses ability to work through ambiguity.


• Must have the ability to develop and maintain strong relationships with various stakeholders. 


• Strong Microsoft Office skills, with ability to pass a skill-based MS Excel test.


• Ability to demonstrate strong critical thinking skills.

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