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Director, Resource Center at SingleSource Property Solutions LLC

Posted in Management 30+ days ago.

Type: Full-Time
Location: Canonsburg, Pennsylvania





Job Description:

Director, Resource Center

Job Summary:

This Director
role will create, manage and oversee functional areas within the Resource
Center, the hub of SingleSource operations, including but not limited to Outsource,
Training, Compliance and Onboarding, Recruiting, and Service Center. This is a key strategic member of the
leadership team and will be working on enterprise wide strategy across multiple
business lines and with all partner classes. This position will re-establish
customer service both internally and externally through call center, panel
management and training initiatives that will constantly reinforce the skills
and tactics needed to maintain excellent service levels. They must possess the ability to handle
multiple priorities and address present concerns while keeping an eye on future
opportunities.

Key Responsibilities:

·
Diagnose and analyze vendor partner utilization and capacity to provide
road map for recruiting to fill any gaps

·
Drive towards optimized partner strategy that aligns with company
goals and department needs.

·
Develop a roadmap for improving transparency of Resource Center
activities as they are prioritized and executed

·
Work with leadership team to establish value-based projects rooted
in data and with consideration for market and customer needs, revenue goals and
scalability

·
Challenge status quo and bring new concepts to the table

·
Create and standardize capacity model for all partner classes.

·
Standardize recruiting programs and systems

·
Benchmark call center, panel management and training processes.

·
Implement standardized KPI for all functional areas and be able
to speak on ROI for all projects, short and long term.

·
Work cross functionally and across the hierarchy to present
concepts and initiatives to drive cost and customer service improvement. This
includes business unit leaders, technology and 3rd party teams.

·
Work effectively with senior management as a member of a cross
functional team to improve overall productivity without sacrificing quality and
customer service.

·
Continuously evaluate the skills and effectiveness of the
management team and instill in all employees a culture of teamwork and best
practices to achieve the goals of the organization.

Qualifications / Skills:

·
BA/BS preferred

·
10+ years of relevant work experience

·
Customer-first mindset

·
Excellent problem-solving, analytical and quantitative skills
and ability to handle multiple tasks/projects concurrently.

·
A highly analytical, motivated, decisive thought leader with
excellent managerial skills.

·
Strategic mindset with an ability to think broadly, refine
questions, and develop analytical frameworks.

·
Outstanding project management skills.

·
Experience managing teams and partnering with multiple business
functions.

·
Proficiency in Microsoft programs (Excel, Word and PowerPoint).

·
You are willing to welcome our H.O.M.E. values
into your daily routine inside and outside of the workplace.

SingleSource
is an equal opportunity employer. All applicants will be considered for
employment without attention to race, color, religion, sex, sexual orientation,
gender identity, national origin, veteran or disability status.





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