Job Description:

Our product team is growing and we are looking for a talented Technical Writer to bring our technical documentation to the next level. Our documentation is the first touch point prospective customers make when evaluating our products. In addition, as platforms move through the integration process, our technical documentation is critical in helping them navigate engineering and business tradeoffs to ultimately build a stellar integrated payments experience.

We are looking for someone who can act as a member of the ECDP (Enterprise Cloud Data Platform) product team and make a significant impact on our technical documentation. This varied and fast paced role will have you doing everything, from discussing Cloud Services in detail with engineers, advocating and contributing to the specification and design of new products, and creating technical documentation at various levels, from introductory material to user guides, GA documentation, reference guides and complex visual diagrams. All in an effort to make commerce frictionless for the world's most sophisticated software platforms.

You will make meaningful contributions to the documentation and experience for a complex, public, SaaS API. When applying to this job posting, please include links to your work or samples of your externally facing technical writing/documentation

What will you do:

• Design and author new technical and non-technical content based on interviews with subject matter experts, such as diagrams, technical blog content, resources for sales engineering etc
• Study customer behavior patterns, and suggest solutions to help the user experience from first touch to launch.
• Collaborate closely with engineering, product, and field services teams to ensure the quality, discoverability, and accuracy of the content you write.
• Contribute to the ongoing development of the voice and style of our docs.
• Edit existing content for consistency, completeness, and correctness.
• Analyze and understand traffic patterns to identify popular content and build content flows.
• Execute special projects as needed such as monthly product / developer updates and engage with the developer community on various channels including Github and Twitter.

What we are looking for:

• Experience as a technical writer and/or a developer advocate creating and managing documentation for customer-facing APIs or SDKs.
• Experience interfacing with APIs and using various tools such as Postman, cURL, and Chrome Developer Tools.
• Ability to think like, and write for, developers, product managers, and non-technical stakeholders.
• Basic HTML editing skills and the ability to work directly with HTML
• Familiarity and ability with source control tools, especially git
• Excellent written English and proof-reading skills
• A self-starter who thrives fast-paced evolving environments

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About the team
Work within an elite team of engineers and product teams in the CTO office, dedicated to delivering business critical priorities, using innovative methods, techniques and technologies. We are building a world class metadata management platform and data lake solutions in cloud that would involve partnering with all line of businesses in JPMC to execute long term projects requiring significant technical research and support to businesses as they grow.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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