By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that I agree with Takeda’s Privacy Notice, Privacy Policy and Terms of Use.
Job Description
Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Service Governance Lead.
At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Futureto people around the world.
Here, you will be a vital contributor to our inspiring, bold mission. This mission includes driving toward a bold vision for our cloud-native, data and digital-ready future.
As a Service Governance Lead you will provide consultancy support within the business services, understanding typical service and operations delivery challenges associated with the implementation of technology solutions, through service life cycle by collaborating with Service Integration function.
OBJECTIVES/PURPOSE
Leads, drives, and manages Process Governance in IT Service Management
Ensures Takede’s Global Service Management Processes are fit for purpose to support business operations for all functions across the IT organization.
Establishment of holistic IT Service management guidelines, standards ensuring compliance.
Provides consultancy support within the business services, understanding typical service and operations delivery challenges associated with the implementation of technology solutions, through service life cycle by collaborating with Service Integration function.
ACCOUNTABILITIES
Establishment, maintenance, and operation of IT Service management processes to align with ITIL best practice
Monitors and reports on process effectiveness to senior management by leveraging CSF and KPI standard reporting. Suggests areas for improvement and brings suggestions for process improvements to process owner or senior management.
Determines and communicates specific expectations so they are actionable.
Influences stakeholders and technical resources for Service Management Process adoption.
Identify Service management improvement opportunities and delivering quantifiable benefits with operational delivery
Proven experience of managing, motivating and developing team members both collectively and individually and of achieving positive cultural change
Makes decisions regarding resource assignments of employees or vendor contract staff as defined by senior manager.
Execute Service Management roadmaps managing cross-functional partnerships and internal/external relationships.
Develop and manage budget including operating expenses and capital project expenses.
Expert in directing multiple projects simultaneously and the resilience to respond quickly in a fast paced environment.
EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:
Bachelor's degree in Computer Science or a related field preferred or relevant systems experience.
10+ years of information systems experience in multiple areas of IT.
7+ years of experience in IT Management
5+ years of global project leadership and execution
ITIL Expert certification
Experience of managing an outsourcing providers
Ability to work comfortably and diplomatically across departments within a large international corporate environment
Ability to communicate effectively with multiple levels including executive leadership team peers, managers and staff.
Ability to partner effectively on cross-functional projects or teams.
Ability to adapt across multiple functions including internal and external teams.
Excellent project management skills and ability to keep multiple priorities moving at the same time.
Excellent planning, analytical and interpersonal skills.
Team building and talent management skills.
Strategic thinker with strong interpersonal/influential skills.
Experience in managing services delivery, including support during IT integrations and divestitures.
Demonstrated skills/results in the following:
Communications
Developing/managing high-performing teams
Lead, coach, motivate, inspire, and influence
Accomplishing results through others
Business knowledge, analytical, and problem-solving skills.
