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Customer Service Representative at American Orthodontics Corp

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time
Location: Sheboygan, Wisconsin





Job Description:

Job Summary:

Interacts with customers and sales associates via phone and email and processes information in response to orders, inquiries, concerns, and requests regarding products.

Duties & Responsibilities:


  • Receive, process and verify accuracy of orders from customers by phone, fax, or email by utilizing internal systems

  • Provide exceptional customer service experience while effectively managing large amounts of incoming phone calls

  • Resolve issues a customer may have with an order or shipment

  • Keep records of customer interactions, transactions, and actions taken

  • Communicate and interact effectively with internal teams to ensure an exceptional customer experience

  • Maintain customer information and files

  • Access and work with internal systems to provide order information, pricing and delivery information to the customers

  • Assist Field Sales Representatives as required

  • Follow team procedures, guidelines, and policies

  • Perform additional responsibilities as requested to achieve business objectives

Qualifications:


  • High school diploma or equivalent

  • 1-5 years of related experience and/or training preferred.

  • Exceptional communication and customer service skills; ability to deal with emotional or difficult customer situations

  • ERP system and/or data entry experience a plus; proficient in Microsoft Office suite of products

  • Strong basic math skills

  • Good problem solving skills with a sense of urgency in responding to customer needs

  • Must be able to sit, stand, and/or walk for up to 8-10 hours per day

  • Must be able to be on the phone and use a computer for extended periods of time for up to 8-10 hours per day.

  • Must be able to occasionally lift up to 25 pounds.

See job description





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