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CS - Account Support - Customer Service New Position at AMS Fulfillment

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time
Location: Valencia, California





Job Description:

SUMMARY:

The Account Support - Customer Service position is responsible for effectively supporting the day-to-day operations of several AMS programs/accounts. Assist Account Management with phone correspondence, read and respond to email, along with operational customer service as a liaison between account manager and warehouse team. This position is for an individual who would like to excel in the Account Management Department.

DUTIES:


  • Represent AMS Fulfillment in all communications with the Account Manager and clients where needed i.e.; paperwork, routing, scheduling, monitoring orders, communication with the warehouse

  • Customer Service phone, email read and respond and interact with operations staff on client specific programs

  • Communicate daily requisitions from client to the operations department

  • Receive orders from the client via e-mail and input them into the system or print orders

  • Attend regularly scheduled and ad-hoc meetings

  • Comply with the Company Safety Policy, rules, and regulations

  • Other duties as assigned

Qualifications:

2 years of experience in client/administrative support for business-to-business or business to consumer (B2B or B2C) as well as experience with the following:


  • Data entry by touch

  • Phone customer service

  • Email customer service

  • Strong multi-tasking skills

  • Results oriented and proactive

  • Excellent written and verbal communication skills

  • Bi-lingual a plus

  • Fulfillment Operation experience a plus

At AMS, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services, and our community. AMS Fulfillment is proud to be an equal opportunity workplace.





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