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Account Manager - Springfield, MA at Controlled Contamination Services

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Springfield, Massachusetts





Job Description:

POSITION PURPOSE:

Oversees the day to day cleaning operations and quality programs of specific accounts or group sites. A supervisor has over 2 years of experience in the cleaning and/or janitorial arenas and is well versed in safety requirements, equipment use, scheduling and training.

MAJOR AREAS OF RESPONSIBILITY:

Include the following key areas and duties, which may be modified or increased as necessary:


  • Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
  • Evaluates and verifies employee performance through the review of completed work assignments and techniques
  • Identifies staff development and training needs and ensures that training is obtained.
  • Ensures proper labor relations and conditions of employment are maintained.
  • Maintains records, prepares reports, and composes correspondence relative to the work.
  • Makes rounds to check for crew coverage of designated work areas, assigns needed coverage, gives special cleaning instructions and/or assignments, and ascertains compliance with directives.
  • Maintain records, such as reporting and managing employee paid time off.
  • Ensures accurate time keeping and ensures labor law compliance
  • Performs inventories, reports and related work as assigned.
  • All other duties as defined by your supervisor

PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING:

Other more specific results will be assigned and measured.


  • Demonstrate excellent communication skills
  • Demonstrates excellent conflict resolution skills
  • Ability to stay calm and rational under pressure
  • Adheres to all policy and conduct standards and embraces the culture of CCS
  • Must have a high level of attention to detail and excellent time management skills
  • Must be proficient with cleaning chemical components and safety requirements.

Qualifications

EDUCATION AND/OR EXPERIENCE:

GED preferred but not required. One year of experience in the janitorial, cleaning or related field is required.

SKILLS REQUIRED:

Must have and be able to consistently apply the following skills at the levels indicated to produce assigned results.


  • Communication Skills
  • Customer Service Skills
  • Initiative Skills
  • Problem Solving Skills

PHYSICAL REQUIREMENTS:

Required to spend on-the-job time on the following physical activities:


  • Stand
  • Walk
  • Lift/Climb
  • Talk/Hear
  • Use hands to finger, handle or feel
  • Reach with hands or arms
  • The Weight or Force requirement in this position is: Up to 30 pounds

VISION REQUIREMENT:


  • This position requires to have close vision (clear vision at 20 inches or less), and color vision (ability to identify and distinguish colors).
  • Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
  • Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.





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