The core duties and responsibilities of the Private Pay Financial
Coordinator role include the following:

* Collect outstanding balances while promoting the Company?s
reputation for integrity.

* Make outgoing calls to customers with outstanding balances.

* Maintain an outgoing call volume consistent with the goals of
the team.

* Answer telephone calls in phone queue and address patient
questions and concerns.

* Set up payment plans for customers with large balances or
financial difficulties.

* Provide excellent customer service, including problem solving
and timely follow up.

* Manage difficult and/or emotional customer situations in a
polite and professional manner.

* Verify new insurance information provided by patient and
correctly update patient records.

* Fix patient information errors originated during order entry
process.

* Process refunds and A/R adjustments on patient and facility
accounts.

- Ability to explain general insurance terminology to client
customers

Domain Skills

* Proficiency Legends