Position Summary:

Interface with patients/customers prior to, during and after appointments. Develop and maintain customer relations. Coordinate with various staff within Confluent to ensure patient/customer requests are handled appropriately and in a timely manner.

Duties and Responsibilities:

• Create positive first impressions with all patients/customers.


• Display outstanding service to all internal and external customers


• Schedule patient appointments using established systems.


• Perform data entry of protected health information.


• Collect and document patient payments.


• Operate multi-line phone system.


• Fax, mail and file medical records and other sensitive documents.


• Prepare bank deposits.


• Post and extract daily charges.


• Verify patient insurance benefits and obtain pre-certifications.


• Communicate effectively with clinic and billing staff regarding patient matters.


• Communicate effectively with referring providers and their office staff.


• Participate in educational activities and attend staff meetings.


• Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.


• Perform other work-related duties as assigned.

See job description