Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:
Purpose
Give back to our communities
Celebrate diversity
People
Do the right thing
Treat people the way you want to be treated
Always do your best
Be accountable for our actions
Performance
Serve the highest quality food
Provide world-class service
Maintain flexibility to better serve our clients
Competitive Benefits:
Health/Dental/Vision
Paid Time Off
401(k), matched up to 4%
Short and Long Term Disability
Tuition Reimbursement
Employee Referral Program
Pet Insurance
Discounts: Hotels, Travel, Tickets
The General Manager (GM) is responsible for the success of every operational aspect of a restaurant with a focus on guest service, staff development, cost management and profitability.
These areas include:
Modeling and driving excellence in hospitality and food service
Overseeing financial and operational effectiveness of a location
Selecting, training, developing, motivating, coaching and recognizing staff for operational excellence
Facilities maintenance
Community relations
Developing your FOH-Manager into a GM
The GM implements objectives for providing high quality, consistent, service and product execution. The GM ensures that cost goals, budgeting guidelines and service standards are met by coaching and developing his or her team. The GM is responsible for creating an environment that is conducive to providing an outstanding dining experience for the guest and a symbiotic work place that is committed to growth and development of its employees.
The GM adheres to and supports our management systems, practicing and sharing our core beliefs. He/she enforces company policies, procedures, and performance standards with fairness and consistency, while functioning as a role model, counselor and leader within the restaurant.
DAY-TO-DAY
Effectively open (and close) the restaurant while maintaining a clean, beautifully maintained front and back of house
Ensure the uncommon excellence of every food item we prepare
Educate staff on food and beverage from the menu during pre-meal meetings and hands on coaching
Maintain a positive working experience for all staff to ensure that uncommon excellence and hospitality occurs for all guests
Establish appropriate staffing based on volume and according to needs
Hold employees accountable for effectively completing their specific job responsibilities according to our standards
Ensure that all products delivered are matched from the invoice to what was actually delivered
Ensure that all miscellaneous items are in-house and within guidelines of budget, including, but not limited to: retail, uniforms, office supplies, disposables, cleaning supplies, printer paper, linens/aprons, printed materials,
Ensure the timeliness of product delivery and storage
Ensure that all accounting procedures and processes are followed according to our standards
Ensure that all invoices are processed on a daily basis and/or as received
Ensure that inventories are accurately processed and entered
Ensure that daily and nightly prep lists are created and accurately followed
Ensure that all opening, closing and side work checklists are followed and completed
Ensure that all guides, licenses and manuals are current and maintained, including: Recipe Binder, Emergency Manual, Preventive Maintenance Guide, ABC License and Health License
PEOPLE
Interview, hire, train, inspire and evaluate employees according to practices aligned with our hospitality standards
Successfully “on-board” new hires by ensuring that all employees understand HR paperwork, practices and policies, etc. before they begin initial training
Ensure New Employee Orientations are conducted in a timely manner and follow the guidelines and standards of Thompson Hospitality. Ensure a consistent message that is aligned with the culture and ideals of our company
Ensure that all employees are completely trained and knowledgeable in all aspects of service
Appraise employee performance according to our 30-day, six-month and eighteen- month plan as a way to continuously address concerns, resolve problems, counsel or reward
Provide continuing education to employees by daily education of cultural and technical aspects of job through pre-meal meetings,
PRODUCT
Ensure that all Purchasing and Receiving procedures for all food and beverage products are followed according to our standards
Ensure that all products are of a high quality and aesthetic and are stored in a way that optimizes freshness, value and safety
Ensure the timeliness of product delivery and storage
Responsible for the selection, sourcing and execution of food specials as directed by the DO
Establish and maintain valuable relationships with delivery personnel and vendors
Ensure that successful planning, practice and launch of all new products
HEALTH & MAINTENANCE
Conduct weekly and monthly Health Inspection audits to identify areas of opportunity for compliance and excellence
Ensure that Big Buns maintains the highest levels of sanitation with excellent scores and minimal violations
Provide continuous education and incentives to employees to understand local rules and regulations and to become “certified” in any available capacity provided by the local Health Department
Manage handyman and/or service personnel to ensure quality and accuracy of work is being completed in a timely manner
Manage employees to effectively clean all equipment and facility
Ensure Preventive Maintenance Guide is current and followed
HR
Ensure that New Hire Paperwork is completed accurately and processed in a timely manner.
Ensure that employee reviews are conducted in a timely manner, completed accurately and according to standards
Ensure that all coaching and progressive disciplinary interactions are documented and approached according to local laws and regulation AND within the culture and ideals
Ensure that all announcements and employee achievements are posted and displayed in a manner that effectively communicates all pertinent information and recognizes achievement
SCHEDULE & PAYROLL
Ensure that all team member schedules are completed according to the agreed upon labor matrix and posted a minimum of one week in advance
Ensure that payroll data is scrubbed and submitted correctly
Ensure that we are properly staffed for special events, Holidays and marketing promotions
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
