Req ID: 58521
Areas of Interest: Commercial Banking; Treasury Services
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .The Treasury Client Services Professional II provides technical and operational support to a portfolio of medium to large Commercial Banking customers (including high priority) for all DDA and Treasury Management Products and Services; Products and Services help customers set their daily cash position and related investment options (Services include but not limited to, Balance Reporting and Transaction initiation, Electronic Funds Transfers, Retail and Wholesale Remittance, Positive Pay, Recon, Controlled Disbursements, Remote Corporate Capture, Cash Vault processing, etc); resolves daily customer issues/concerns sometimes engaging various departments in Treasury Services, Operations, Information Technology, and/or Relationship Managers; some products require communications with third party vendors to identify and resolve customer issue; inputs and tracks all customer initiated operating and system problems via Salesforce Case Management. Identifies and refers cross sell opportunities.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

- Manages a portfolio of general and high priority corporate and business relationships; interprets, diagnoses, and resolves operational and technical issues regarding all DDA and Treasury Management products; responds to all customers and updates the customer on the status of all issues on a same day basis (Sundown Rule); works with Operations, IT and 3rd party processors in troubleshooting problems/streamlining operating procedures; establishes relationships with customers including proactive calling and consultative referrals, fraud prevention and mitigation; re-training customers on commercial product usage, serves as primary contact for customer for any and all system problems encountered by customer users for multiple systems; utilizes skills to support and resolve a wide range of system problems encountered by customer users including the ability to instruct users to perform technical tasks and report results; makes determination of problem at hand and uses judgment to initiate the correct actions to report/prioritize/or resolve the issue; remains knowledgeable regarding each individual customer s account products and requirements.
- Maintains integrity of quality control systems by identifying operational problems/trends with commercial services and products; ensures back office follow up/resolution of reported problems using Salesforce Case Management.
- Works with Treasury Management Officers (TMOs) and Relationship Managers to support DDA / Treasury Management products and delivery systems; makes joints calls with TMO s as well as individual customer calling efforts to develop and maintain strong customer relationships; proactively contacts existing customers to relate information regarding system changes, enhancements, outages, regulatory changes or any other information that could cause material customer impact.

KNOWLEDGE, SKILLS and ABILITIES:
- Excellent interpersonal, verbal, and written communication skills
- Thorough knowledge of product delivery systems and on-line computer systems
- Thorough knowledge of Bank operations
- Thorough knowledge of telephone customer service
- Thorough knowledge of banking and Treasury Management products
- Excellent PC and software application skills (Microsoft Office preferred)
- Thorough understanding of a multitude of software products and the ability to understand new applications with a minimum of prior exposure to the product
- Ability to handle multiple tasks simultaneously in a competent and professional mannerThis level of knowledge is normally acquired through completion of a Bachelor s Degree and 3 to 4 years experience in a bank operations or customer service position or 7 to 8 years equivalent experience in a bank operations or customer service function.
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Please contact recruiting_coordinators@bokf.com with any questions.