We would love you to join us at Experian in our Business Information Services' Client Care organization. We are seeking a self-motivated individual with experience in Product Management.
As the ideal candidate you will be extremely well-organized and have a strong focus on the product. You will quickly learn the details, our products, the role and be able to present our commercial offerings suite. You must be comfortable with ambiguity at times, adapt to shifting priorities and be a world class problem solver, working across functional units to ensure client satisfaction. You will partner with a broad array of internal stakeholders, including other members of our world-class product, sales, technology, credentialing, and support teams.
About us, but we'll be brief
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for . In addition, for the last five years we've been name in the 100 "World's Most Innovative Companies" by Forbes Magazine .
What you'll be doing
You are CEO of your product line
Drive product vision and bring a strong desire to innovate using a lean start-up approach carrying ideas from prototypes to MVP to launch
A high level of passion of achieving greater customer satisfaction in everything you do
Collaborate daily within a scrum team and other cross-functional team members
Manage product lifecycle activity for our core commercial domestic and international credit products
Essential Functions
As Product Manager, you will play a critical role focusing on the strategy and growth of Small Business Owner products, existing commercial profiles and Corporate Linkage. The core markets of interest in this role are Financial Services, Trade Credit, Public Sector, Telecommunications, Energy and Cable.
Ability to understand client needs and market trends through client interaction and other market research
Gather market feedback around product positioning, pricing and revenue, competitor products and services, market trends and translate into compelling product requirements
Be a self-starter when it comes to determining product priorities, including new features & initiatives that drive your product line forward
Evangelize your product internally and externally through new sales opportunities, high impact presentations, demos and development of relevant collateral (e.g. online demos, promotions, white papers, case studies, etc.)
Provides product expertise in the support of product sales activities through preparing and updating product collateral, conducting sales training, and participating in client presentations.
Coordinates the execution of client projects with a variety of internal functional areas to ensure customer satisfaction.
Track product performance assesses contribution to company revenue and market position and recommends product or marketing modifications to maximize value and increase product penetration.
Coordinates the development and implementation of marketing vehicles to support product promotion including collateral, trade shows, press releases, product briefs, and corporate intranet. Attends trade shows and conference to promote product.
Maintains customer communications to maintain product visibility and solicit new sales.
What your background looks like
Candidate must have a minimum of 5 years hand's on experience in a server administration role
Prefer Bachelor Degree in Computer Science or related field
Exposure to system design technologies desired.
History of working in an e-commerce and fast paced environment
Strong experience with Windows 2019, 2016, and 2012 server platforms
Strong understanding of multiple Active Directory Domains, connectivity, troubleshooting techniques and domain security
Strong knowledge of Cisco UCS Director, vRealize analysis and automation, Red Hat Cloudforms
Strong Active Directory skills (Multi Forest and Domains), including GPO experience
Strong understanding of server imaging and build practices, using AWS AMI, SCCM and VMWare
Strong knowledge of server virtualization platforms
Good knowledge of load balancing using F5 Big IP
Good knowledge of internetworking technologies
Good leadership & analytical skills
Strong oral and written communication skills
Strong inter-personal and customer service skills
Strong organizational skills, ability to self-lead through major projects
Perks
During this pandemic, all Experian employees are working remotely. Once it's safe to do so, we'll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
Three weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays)
Competitive pay and comprehensive benefits package, with a bonus target of 15%
Flexible work schedule and relaxed dress code
Medical, Dental, Vision and Life Insurance
Minimum 15 days flexible time off, additional sick time, plus 10 paid holidays
