Support Operations and Client Services by organizing, developing, and conducting specific training classes for associates.
Essential Duties and Responsibilities:
· Plan and implement all training classes as assigned to insure adherence to client and company expectations.
· Train new programs and monitor for success for required number of days.
· Prepare and update training outlines, timelines, and product knowledge tests for all applicable programs.
· Track progress and retrain programs to ensure success.
· Participate in the account team along with a Client Services representative to enable a productive learning environment to be established.
· Develop training and motivational techniques to progress to higher levels of performance.
· Work with Operations Manager, Quality Assurance Departments, Account Manager and related departments to improve productivity and production for individual programs.
· Other duties as assigned.