Job Description:

Ganesys Purecloud Developer

Qualification:

"Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).”

BE/ B Tech/MCA

Responsibility:

Design

Genesys Pure cloud (ININ) solutions development, Implementation, Configuration and support

Genesys Pure  Cloud development would be good to have.  AWS knowledge is also preferred.

Candidate is expected to work with their internal telecom, infra groups to support Pure cloud implementation.

Candidate should be able to design and implement Genesys pure cloud environment configuration, implementation and deployment to production.

• Ensure Necessary technical help and support for Genesys Pure cloud implementation.


• Candidate is expected to liaise with Business users, call center groups for Pure cloud implementation and support. 


• Participate in business stake holder meetings, orientation and ongoing training of new IT staff


• 10-12 Years of experience in Genesys Pure cloud resource with hands on experience in implementing Pure cloud solutions.


• Strong experience in Genesys solutions and its products & technology


• Strong experience Cloud enablement of contact center solutions

• Implementation and release management process.


• Good communication skills and presentation skills.


• Contact center technology impleemtnation and support


•  Customer relanship building. Busienss development and leadership skills.

 

Must Have Skills

• Cisco Cloud Center

• Genesys PureConnect

• Genesys PureCloud

Technical Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Amazon Connect	PL1	Required
2	Amazon Lex	PL1	Required
3	Amazon DynamoDB	PL1	Required

 

Domain Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	User Experience	NA	Required

 

* Proficiency Legends

Proficiency Level	Generic Reference
PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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