Escalations I

Job Locations

US-AZ-Phoenix

Requisition ID

2020-15002

# of Openings

1

Category (Portal Searching)

Operations

Overview

The Escalations I Agent is responsible for establishing a relationship with the assigned provider offices and the Health Plan.

Responsibilities

Contact assigned medical providers by phone.
- Adhere to daily and weekly call goals.
- Contact assigned Medical Offices Released by the Health Plan
- Reconcile sites that were Escalated by the Call Center agents
- Use call scripts to encourage medical providers to send in charts via Field Tech, Fax, Mail or Provider Portal.
- Respond to questions or concerns from provider offices and Health Plan.
- The employee must be able to follow Company policies; receive directions from others; work effectively with co-workers in a constructive and positive manner; listen to and objectively consider ideas and suggestions for improvement; keep others informed of work progress, deadlines, or other pertinent issues; address problems constructively to find acceptable solutions; keep commitments; and always respect the diversity of the Company's work force in actions, words and deeds.
Other assigned duties as assigned

Qualifications

- 6+ months experience with scheduling/customer service
- Demonstrated understanding of medical terminology
- Exceptional accuracy and attention to detail
- Computer skills(Word, PowerPoint, Excel, Access, Outlook)
- Strong computer skills including the ability to work with CIOX web-based medical record applications and Excel spreadsheets.
- Ability to work in fast-paced, results based environment.
Flexibility with working hours, which may include hours outside of normal scheduled work hours

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Ciox provides equal employment opportunities to all associates and applicants for employment without regard to as race, color, national origin, genetic information, religion or religious creed, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability, citizenship status, ancestry, military and veteran status, or any other characteristic as protected by state or federal law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, leaves of absence, and training.