Technical Support Engineer

Job Locations

US-NC-Cary HQ

Requisition ID

20037472

Category

Information Technology

Visa Sponsorship

No

Travel Requirements

None

Are you a problem solver, explorer, and knowledge seeker - always asking, 'What if?'

If so, you may be the new team member we're looking for. Because at SAS, your curiosity matters - whether you're developing algorithms, creating customer experiences, or answering critical questions. Curiosity is our code, and the opportunities here are endless.

What we do
We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.

As a Technical Support Engineer on the Financial Crimes Technical Support team at SAS, you will be part of a global team that provides support for SAS Fraud and Security Intelligence solutions including, but not limited to SAS Visual Investigator, SAS Anti-Money Laundering, SAS Customer Due Diligence, and SAS Enterprise Case Management.

What you'll do

You will:
Respond to internal and external issues regarding SAS Fraud and Security Intelligence solutions, including product usage, features, errors, and configuration.
- Write detailed problem reports for unanswered questions and product defects.
- Research questions to provide education and/or resolution to our customers.
- Help detect and report design, reliability, and maintenance problems.
- Review documentation and work on other special projects as needed.

What we're looking for
- You're curious, passionate, authentic, and accountable. These are our values and influence everything we do.
- You have a bachelor's degree in Computer Science or a related quantitative field.
- 2+ years of technical consulting, systems engineering, research and development and/or customer support.

The nice to haves
- Experience working with SAS solutions.
- Experience with Java, XML, RDBMS, SQL.
- SAS programming experience.
- Experience with HTML, JavaScript, and CSS.
- Experience working within the SAS Technical Support Division or a related role at SAS.
- Technical support experience supporting enterprise, multi-tiered software applications and/or solutions.
- Specific knowledge of one or more database systems including Oracle, DB2, Postgres, SQL Server, and/or Teradata.
- SAS Certifications.

Other knowledge, skills, and abilities
- Experience working with SAS Software.
- Excellent written and verbal communication skills.
- Excellent analytical and problem-solving skills.
- Ability to work with people of varied technical backgrounds.
- Ability to diagnose a broad range of problems.
- Ability to handle multiple high-priority projects concurrently and adapt to changing priorities and deadlines.
- Ability to perform in both team and individual environments.
- Ability to answer user questions through independent study and investigative programming.
- Proven record of handling increasing responsibilities.
- Ability to travel as needed.

Why SAS
- We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.
- Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn't about fitting into our culture, it's about adding to it - and we can't wait to see what you'll bring.

This position will be seated out of SAS Headquarters in Cary, North Carolina

#LI-TP1

SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.

Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the Pay Transparency notice.

Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified 'sas.com' email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.

.