As an NPM Product Manager, you will help define, bring to market, and advocate for NICE Performance Management (NPM) products. You will be engaged with and / or lead sales enablement, customer success, value realization, and product strategy activities. To do so, you will engage both with external customers and prospects as well as with internal stakeholders and counterparts. You will also analyze and synthesize product and related services feedback from customers, prospects, and internal stakeholders to support the refinement of the product strategy and roadmap.
Key Responsibilities:
Participate and assist in go-to-market planning and execution, working with all stakeholders
Define with Sales leadership the sales support activities required and coordinate them
Collaborate with Sales to support pilots and POCs
Partner with Marketing to promote the product value and define marketing campaigns
Become subject matter expert on the relevant business environment, product line and processes
Gauge customers' levels of engagement with the product and suggest product and services improvements
Drive product adoption and outcomes leading to renewals, expansions, and advocacy
Involvement in key deals, pipeline generation, and sales conversion
Remain up-to-date on industry trends and news
Identify and promote best practices for value realization and customer success
Education:
BA/BS in Business, Computer Science or related degree
MBA strongly preferred
Key Requirements:
Minimum of 5 years of experience in working in a the software industry and contact center space
Knowing the Contact center market and players
Knowledge of technical infrastructure and presenting solutions
Excellent communication and interpersonal skills
Excellent presentation skills
Thorough understanding of the competitive landscape to appropriately define and position products and services
Experience in effectively using influence, negotiation and relationship building techniques to drive effective execution
Innovative and 'out of the box' approach
Work effectively within and across teams to get things accomplished
Ability to exercise excellent judgment when making decisions independently
Ability to travel up to 20% domestic and international as needed
