Other Job Requirements

Responsibilities

• Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.


• Responsible for meeting call handling requirements and daily telephone standards as set forth by management.


• Must agree to observing service for the purpose of training and quality control.


• Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.


• Must be able to maneuver through various computer platforms while verifying information on all calls.


• Must be able to talk and type simultaneously.

General Job Information

Title
Customer Care Associate 1

Grade
16

Work Experience
Customer Service

Education
Associates, Bachelors, GED (Required), High School (Required)

License and Certifications - Required

License and Certifications - Preferred

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.