Job Description:

iFLY is an organization that has PASSION for EXCELLENCE and INNOVATION.  We live and breathe our values in everything we do and in every decision we make.  As a member of iFLY's team, you aren't an employee, you are a TEAM MEMBER.  You will be expected to contribute your talents and energies to make what is already great about iFLY even better and available to more people. 

iFLY is seeking a Technology Support Analyst to join our team. The Technology Support Analyst will have a thorough understanding and support all iFLY Technology systems. This role will provide internal team members as the Technology departments first point of contact through ticket and on-call requests. The Technology Support Analyst will determine resolutions and engage other team members as needed for resolution across all business units. The analyst will assist in technology projects to improve and/or implement new systems. This position is interrupt driven, and requires constant decision making around shifting priorities. In this position, the analyst will be supporting a wide range of technical disciplines and must do so efficiently. The disciplines would require being proficient in troubleshooting the following: software, hardware, networking, VOIP telephony, and cloud-based infrastructure.

This is one of those rare opportunities for you to join an already successful company with a passion for innovation, but where you will have the latitude to identify, develop and bring resolutions as a valuable member of the IT/Technology Team.

What you’ll do:

• On-call contact for handling urgent IT


• Handle inbound technical inquiries effectively and efficiently through using proactive customer service and proven technical troubleshooting


• Provide exceptional customer service experience with superior communication


• Confirm detailed system configuration and problem


• Create an exceptional experience for the internal customer by using professional customer service techniques, personalizing and focusing on adding value to the customer


• Customer follow-up via phone, e-mail, and/or help desk


• Create technical documentation for the technology team regarding standard processes, procedures and document common break/fix


• Adhere to company’s policies and


• Technical background with stated


• Must be able to work independently, communicate proactively, and willing to make decisions.


• Ability to work in a demanding, challenging, yet rewarding


• Resolves requests ranging from Level 1 thru


• Escalates complex and/or high priority problems to the appropriate support groups for resolution.


• Ability to voice suggestions for product or system improvements including new applications, procedural steps, increased training, and enhanced documentation


• User Management Experience utilizing Active Directory, Azure AD and Office 365.


• Provide visibility and insight on support request trends and common


• Drive ownership of critical issues from time of occurrence through

Who You Are:

• 3+ years of experience in a customer service-oriented


• Experience in a multi-unit environment, knowledge of retail, restaurant, or hospitality operations and financial


• Strong organizational, interpersonal and problem-solving


• Bachelor’s degree in business


• Passionate about technology and people, driven, and a team


• Ability to be on

Benefits & Perks:

• Competitive compensation


• Extraordinary work environment – work remote!


• Frequent company update with your leadership team


• Free Flight time and more!

Why join us:

Why work at iFLY? 

Around the globe, billions of people have looked skyward and dreamt of flying. It’s a timeless dream shared by people of all ages, regardless of country, culture, language, or belief system.  At iFLY, we have the unique ability to turn that dream into reality. It’s an awesome privilege and delivering it is our collective passion.

If working in an exciting, dynamic and cooperative environment and bringing joy to kids of all ages motivates you, then working at iFLY is for you.  We hire people who want to work for a values-driven company; people who strive for excellence; people who value excellence; people who are committed; people who love people!

We Value

• Honesty, integrity, loyalty, generosity, tolerance, compassion, confidence, humility, and inclusion.


• Balance between self, family, team and community


• Flexibility, variety, challenge, adventure, and camaraderie

We Respect, know, trust and value each other, putting people before process and process before results.

We Think like champions, and we are internally driven to learn and improve. We view problems as opportunities, taking responsibility and welcoming change.

Together we will build and run a world-class Company that challenges each of us to achieve our full potential while meeting our material needs and sharing the results of the enterprise.

iFLY’s Mission: 

To deliver the dream of flight to everyone….

Choose to fly!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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