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Job Description:

Job Summary:

Provide facilities or other services defined or outlined in EPIQ’s service agreement with client

Support firm’s facility management program including:

• Preventative maintenance


• Building life-cycle requirements


• Overseeing client projects related to construction, building maintenance, and facilities upkeep


• Oversee and maintain facilities in a multi building campus setting

Requirements associated with end user on-boarding, office occupancy, and or internal moves

Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy

Maintain a positive team-player mentality

Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.

Deliver on service commitments in a timely and accurate manner

Comply with EPIQ’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

Expected to uphold the Standards of Service and best practices developed by EPIQ

Responsibilities:

General:

Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance

Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift

Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm

Specific duties as assigned:

Facilities

Provide prompt response to requests and issues from facility occupants

Participate in and document regular facilities inspections of:

• Wall paint and wall covering conditions


• Carpet and floor covering conditions


• Interior lighting


• Identify rips, stains, gashes, mars or other damage for repair, and to identify lightbulbs or lighting elements to be replaced

Conduct intra-office moves, involving contract movers

Perform box moves

Assist in set-up, turn over and or tear down of conference / meeting rooms

Perform set-up of conference / meeting audio visual requirements

Use tools necessary for, and execute:

Picture / whiteboard hanging

Mounting of keyboard trays

Assembly of modular furnishings

Monitor / check / empty floor recycle shred bins

Check / maintain / set up visiting attorney offices and conference rooms

Must be able to communicate using a 2-way radio or similar device for internal department communications

Respond to / assist attorneys / staff with request for facilities related services

Perform 2 daily floor inspections

Perform hourly conference room inspections

Execute all conference room set ups and peripheral support functions

Communicate known facility issues to client and assist where needed

Support responses to facility and equipment alarms and system failures

Be personable, articulate, knowledgeable and professional in presenting oneself when engaging firm

Administrator and or end users in scheduling or providing facility support services

Able to work independently with minimal direct supervision

Qualifications:

High School Diploma or equivalent

Minimum of 1 year professional level work experience

Previous experience in a client service-oriented field preferred

Willingness and ability to learn new skills

Job Requirements:

Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

Flexibility in dealing with simultaneous projects

Ability to lift or move 40 lbs. or greater

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)

Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.

Excellent organizational skills

Strong initiative required; ability to work independently with minimal direct supervision

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.