T he coaching & support ca s e m ana g e m ent p r o g r a m s he l p i nd i v i d ua l s m a k e t he b eha v i o r al c h an g es and f i r st s t e p s n e ces s a r y t o i n i t i a t e a nd en g a g e i n be h a v i o r a l t r e a t m en t . O ur case m ana g e r s a r e s pe c i a ll y tr a i ned i n coa c h i ng i n d i v i d ua l s w it h m en t al h ea l t h and che m i cal de pe n dency d i so r de r s. They ha v e t he e n t ir e s u it e of C i g na se rv i ces a v a i l a b l e a ll o w i ng t h e m t o i den t if y and se r v i c e e a ch i n d i v i du a l ' s needs.

T he c ase m ana g er o f f e r s Coaching & Support M a na g e m ent se r v i c e s t h at u t il i z e a m o ti v a ti on a l i n t e r v i e w i ng ap p r o a ch f oc u s i ng on de c r e as i ng bo t h i n t e r n a l a n d e x t e r nal ba r r i e r s t hat m ay be p r e v en t i ng t he i n d i v i dual f r om i n it i a t i ng and / o r en g a g i ng i n beha v i o r al t r e a t m en t . T h i s a pp r o ach he l ps t h e i n d i v i du a l m o v e t o w a r d r ea d i n e ss t o c h an g e and r es u lt s i n t he c r e a t i on o f g oa l s t h a t w i ll i m p r o v e t he i r he a l t h and w e l l - be i n g .

R o l e S u mm a ry

Th i s p o s i t i on i s a g r e a t op p o rt u n i t y f or li c ens e d be h a v i o r al he a l t h c l i n i c i ans t o u se t h e i r i nd u s t r y expe r i e n ce i n a m ana g ed c a r e s e t ti ng f o c used on c li n i c al e x c e ll e nce f or pa r t i c i p ant m e m be r s. T he r o l e o f f e r s a g r e at s a l a r y wi t h an exc e l l ent be n e f it s pa ck a g e t hat s t a r t s y our f i r s t d a y of e m p l oy m ent i nc l u d i ng a c o n ti n u i ng edu c a t i on p r o g r am w it h f un d i ng and e x t r a l e av e ti m e.

D ay Sh i f t or E v en i ng Sh i f t o p ti o n s

Ma j o r D u t i es

• E v a l ua t e s ap p r o p ri a t e he a l t h ca r e s e r v i ces and t r ea t m ent p l ans i n c o n j u nc t i on w i t h ou t p a t i ent p r o v i d e r s.

• Ensu r e s t hat coaching & support p r o g r am ob j e c ti v es a r e m et by e v a l ua t i ng t he e f f e c t i v eness of a lt e r n a ti v e c a r e s e r v i ces and t h at co s t e ff e c t i v e, qua l it y ca r e i s m a i n t a i ne d.

• Pe rf o r m s coaching & support f or spe c i a lt y p r o g r a m s i n a t e l epho n i c cu s t o m e r - f ac i ng en v ir on m ent w h i ch i n v o l ve s u t i l i z i ng a coa c h i ng ap p r o ach t hat p r o v i d e s s u ppo r t a nd

r eso u r c es t o t h e c u s t o m e r s.

• A ss i s t a n ce i n t h e i de n t i fi c a t i on o f m e m ber he a lt h edu ca t ion nee d s

• D e v e l op SM A R T g oa l s w i t h our c us t o m e r s t o e m po w er t h em t o l ead and m a i n t a i n a hea l t hy l i f e s t y le

• A sses s es r ea d i n e ss t o c h a ng e and i m p l e m en t s a c ti o ns t o as s i s t m e m be r s i n m o v i ng

t h r ou g h s t a g es o f ch a n g e t o r ea c h t h e i r g oa l s

• Pe rf o r m r ese a r ch f o r co mm un it y and edu c a t i on a l r eso u r ces t o as s i s t cu s t o m e r s i n t he i r j ou r n ey

• C onsu l t wi t h a n d a s s i s t t e a m m e m be r s i n c a ses w h e r e a m e m be r' s b e ha v i o r a l h ea l t h or

e m o ti onal i s sues a r e i m pac t i ng t he i r a b i l i t y t o s e t a n d / o r ac h i e v e g oa l s

• Educa t e a n d r e f e r m e m be r s on a v a i l ab l e h e a l t h r eso u r c es and C I GN A Med i c a l

Mana g e m ent as app r op r i a t e t o ap p r o a ch c u s t o m er h o l i s ti c a l l y

• C o ll a bo r a t i on wi t h o t h e r t e am m e m be r s such a s m ed i c al d ir e c t o r s, pha r m ac i s t , nu r se c l i n i c i a n s, e t c.

• P r o v i des su gg es ti ons f o r i m p r o v e m en t s and e nha n ce m en t s t o o u t p a t i ent coa c h i ng p r o g r a m s based o n d a t a / e x pe r i en c e

• A b l e t o m ana g e m u lti p l e he a l t h r e co r ds a n d s y s t e m s t o acc u r a t e l y docu m ent c us t o m er i n t e r a c t i ons and p r o g r e s s

• Mu s t be a b l e t o co m p l y w it h H I P A A s t anda r ds a nd r e g u l a ti o n s i n t e l e p hon i c con v e r s a t i on

and i n docu m en t i ng m ed i cal r e co r ds.

• F l e x i b i l i t y t o a s s i st o t h e r t e a m s and pa r t n e r s a s ne e de d .

• Pe rf o r m o t her r e l a t ed d u t i e s i n c i d e n t a l t o t h e w o r k de s c ri b ed h e r e i n.

Q ua li fi c a t i ons

• R equ i r es Ma s t e r ' s de g r ee in m en t a l h e a l t h d i s c i p li n e and i ndepen d ent l i ce n su r e t o p r a c t i ce i n t h e s t a t e o f employment ( L I C S W , LM F T , LP C , LP CC , L i c e nsed Ps y ch o l o g i st or P s y ch RN )

• T h r ee t o fi v e y ea r s p o s t - li cense m en t a l h e a l t h e x pe r i e n ce p r e f e r r ed b u t wi l l a l so c ons i d er a new i n dep e nde n tl y l i ce ns ed t h e r a p i s t

• Expe r i en c e w i t h d ir e ct m e m ber co m m un i ca ti on ( w r i tt en and v e r b a l ) , ex p e r i e n ce i n t e l epho n i c coun s e l i n g / co ac h i ng p r e f e r r ed

• Wo r k i ng k no w l ed g e of m o ti v a ti o n al s t r a t e g i es, m a t e ri a l s de v e l op m en t , t r a i n i ng a n d

cons u lt a t i on p r e f e r r ed.

• P r o v en ad m i n i s tr a ti v e a b i l it i es, w it h s t r o ng co m pu t er a nd so f t w a r e a p p l i c a ti o n s k i l l s.

Exce l l e n t i n t e r p e r s o nal s k i l l s a n d t h e a b i l it y t o w o r k i n a t e am en v ir on m ent

• D e m ons tr a t ed a b i l it y t o s e t p ri o r i t i es i n c l ud i n g , but n o t li m it ed t o ti m e m ana g e m e nt and o r g an i z a t i on a l s k i l ls

• A h i g h ene r g y l e v el and e x ce l l e n t w r i t t en a nd o r al c o m m un i ca ti on s k il l s a r e e ss e n t i a l .

• Pas s i on f or h ea l t h i m p r o v e m ent of m e m be r s

• S tr ong r e se a r ch and a na l y ti cal s k il l s

• A b i l it y t o m ana g e o w n ca se l oad and c o o r d i n a t e a l l a s s i g ned cases

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

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