OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Function: Technical Support
Location: US, GA, Alpharetta

The opportunity:
As Senior Technical Support Specialist for our Documentum products, you will handle new support cases for our customers in a B2B environment. This customer support role requires knowledge of technology including Windows Server, Linux, Networking, Databases, Application servers, and scripting languages.

You are great at:
Working with customers and colleagues to solve Documentum and technology related software problems in an B2B environment.

A typical day:
Expect an event-driven day taking new cases, responding to questions for ongoing cases, testing, and Webex with customers.
*Work with customers on new and ongoing cases talking with customers to scope and clarify the problem to ensure understanding and using MS Teams for troubleshooting.
*Setting expectations with customers on follow-up and what they can expect for next steps
* Create and configure VMware images to replicate customer environments for problem investigation and resolution.
*Document problems and steps to replicate and create software bugs in Jira.
*Give or receive coaching on problem identification, scoping, understanding and expectation setting.
*Create or approve technical documents from your cases for our knowledge base.
*Develop and grow your skills

Enjoy your mornings free and commute after Atlanta's typical rush hour.
Work hours: 11:00 AM to 8:00 PM ET

What it takes:
* Strong knowledge of OS System Administration (Windows Server and Linux) and networking
* Solid experience with databases (SQL Server, Oracle, etc.).
* Working knowledge of J2EE technologies. This includes an understanding of any web application servers (Tomcat, JBoss, WildFly, Websphere, etc.), Web services frameworks, and Java programming.
* Ability to understand and use various programming languages and technologies is a plus (C++, VB script, VB, Java, Eclipse, .Net etc.).
* Very strong analytical and problem-solving skills.
* Effective communication and documentation skills.
* Ability to thrive in an event-driven environment.
* 4-7 years of technical support experience.

Benefits:
Opentext offers generous benefits including:
* UHC healthcare choice of PPO 90/50 Plan or 80/60 Plan with HSA & Critical Illness
* UHC Vision
* UHC Dental
* Life, AD&D and Disability
* Critical Illness Insurance
* 401K
* Employee Stock Purchase Plan
* Vacation Benefits starting at 15 days per year
* Up to $300 USD per fiscal year toward fitness participation as part of the overall Wellness program
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity and Employee Polygraph Protection Act

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity and Employee Polygraph Protection Act