Summary:

The Systems Engineer will be responsible for the management of client environments around the country, and within our cloud application environment. This role will involve the installation, configuration, upgrading, troubleshooting, and performance management of applications and databases within client environments of all sizes, operating system platforms, and technical complexity and Network Operation Center. 20% of time is spent in unplanned activities and 80% in planned activities.

Responsibilities:

- Update, Install, configure, administer, and troubleshoot multi-site Linux/UNIX and Windows based Netsmart application environments for both turn-key and cloud clients
- Work to resolution client system outages
- Work directly with clients to resolve issues, schedule updates, and provide guidance on system level best practices.
- Support enterprise database systems; MS-SQL, Intersystems' Cache, and Oracle included
- Complete basic Windows or Linux administration tasks, including patching, configuration of server roles and features, and installation of software package
- Complete various documentation assignments, as assigned by departmental management or team leaders, including: white papers, work instructions, wiki articles, client documentation, site sheets, knowledge base articles, purchased product documentation, client communication, and other document types
- Provide exceptional customer service to Netsmart customers including rapidly responding to customer inquiries, addressing customer complaints, escalating customer issues to departmental leadership, and providing follow-up communications per departmental guidelines
- Work within the HIPAA and ISO 27000 series security and privacy governess models in implementing and securing client environments
- Additional tasks assigned by department management, appropriate for the employees' demonstrated level of expertise
- Follow departmental processes and policies
- Must be available to work Night Shift (third shift) or Second Shift as required plus on-call rotation as needed

Requirements:

- Experience working with the Windows Server Platform, enterprise management experience a plus
- Experience working with SQL Server enterprise database systems, performing installation setup, basic configuration and troubleshooting.
- Experience with performance monitoring, and optimization a plus
- Experience working with VMware or other enterprise virtualization technologies in a live, production environment
- Experience implementing and troubleshooting server systems in WAN/LAN environments
- General understanding of network security technologies including firewall, VPN and IDS
- Working knowledge of IT standards, concepts, best practices, and procedures-relies on knowledge, experience and judgment to plan and accomplish goals
- Excellent verbal and written communication skills for purposes of both communicating with System Engineering team members as well as to other staff members
- Ability to prioritize attention and workload to focus on customer priorities
- Working knowledge of standard networking, systems and database principles
- Works well under pressure
- Must possess creative problem solving skills
- Demonstrates strong quantitative, analytical and conceptual thinking skills
- Must work well within a time sensitive environment
- Strong communication skills, with fluency in written as well as verbal English essential
- Bachelor's degree from an accredited university, or equivalent practical experience

Netsmart provides equal employment and advancement opportunities to all individuals. Employment decisions at Netsmart will be based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Netsmart complies with any applicable state and local laws governing nondiscrimination in employment..