Job Description:

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients \\"Ask for Mary,\\" they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Diversity, Equity and Inclusion

Mary Free Bed values diversity and inclusion among patients, families and staff. We strive to hire people who reflect the communities we serve. Our employees will serve all patients, families and each other with dignity and respect.

Summary:

Responsible scheduling clinical evaluations and treatment.

Essential Job Responsibilities

- Completes scheduling process, associated documentation and communications, and maintains patient/therapist schedules for evaluation and/or treatment. Assigns primary therapy/therapist schedule for continuity of care. Ensures weekend schedule coverage for any therapist with weekend schedule assigned and weekend therapy staff. Analyze week prior and after for therapists.

- Enters Schedule for interdisciplinary team and other scheduled appointments into the patient schedule. Handles outside appointment accommodation for compliance.

- Assists members of the interdisciplinary team in resolving scheduling conflicts and adjusting for staff absences, and monitor call ins. Handles coverage for weekly team meetings, PTO, needs and schedule adjustments.

- Determines if patient will need scheduled therapy over the weekend by monitoring reports, admissions and discharge dates. Compliance review/reduce at appropriate. Weekend compliance assumptions for PT needs. Weekday scheduling and communication with therapy team

- Manages requests and communications to execute schedules for patients, therapist, interdisciplinary team members, and other resources.

- Ensures patients and receiving the minimum required amount of therapy per insurance guidelines.

- PT, OT, SLP and Recreation Therapy

- Prioritize therapy per patient needs and treatment plan with teams

- Ensure smooth schedule and work flow for all departments and teams, including nursing, therapy, psychology, O&P, nutrition services, consulting physicians, etal.

- Be proficient and assume \\"super user\\" status of...

- Call offs if needed F/S based on compliance and number of therapy minutes needed on individual patient and admission date basis.

- Weekdays: Recurring appointments, track end dates at discharge/transition, ensure patient care follows appropriate treatment plan appointments, daily finessing of schedule.

- Weekends: Discharge prep will fill Sunday therapy schedule per compliance guidelines

- Maintain holiday scheduling/coverage recurring to meet compliance guidelines

Other Job Responsibilities

- Supports patient/therapist scheduling functions.

- Supports department/program operations as assigned.

Essential Job Qualifications (Knowledge, Education, and Training Requirements)

- Associates degree or equivalent experience

- Computer proficiency with high accuracy level of data entry including excel, scheduling software, email, outlook, text message

- Excellent telephone and customer service skills

- Excellent problem solving/critical thinking skills

- Excellent organizational skills

- Experience in multiple information platforms to incorporate multiple resources to develop schedule. Excel to software to tableau - on call and PTO calendar

- Knowledge of insurance authorization/reimbursement guidelines for rehabilitation

Other Preferred Job Qualifications

- Knowledge of clinical rehabilitation.

- Knowledge of medical terminology.

- Clinical exposure preferred

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
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