Job Description:

The Commercial Division Business Requirements & Delivery Lead will play a critical role in driving the success of strategic initiatives and new capability launches in the Commercial division growth portfolio. The Requirements & Delivery Lead will keep projects aligned with business outcomes throughout the project lifecycle - from business case development to requirements articulation to business readiness / change management to UAT to post-launch business support. The ideal candidate for this role may have a background in health care management consulting, business analysis, the business side of systems implementations, or process improvement, and will be able to seamlessly shift from strategic to tactical thinking and back in order to keep execution in sync with strategy and customer needs. The ideal candidate will have a unique blend of skills and experience including deep understanding of the employer-sponsored health plan market for all sizes of employers (from small businesses to large self-funded ASO plan sponsors), the ability to translate business objectives into clear business and functional requirements for downstream teams, experience leading and facilitating user acceptance testing, training, and organizational change adoption efforts, and the business acumen / analytical ability to use data and cost/benefit analysis to inform prioritization tradeoffs and solution decisions. This role reports directly to the Senior Director, Commercial Delivery Success (Commercial Division PMO & Go-to-Market).

Responsibilities

- Responsible for defining and documenting requirements related to bringing strategic change initiatives, new capabilities, new products, and new services to market

- Serves as a hands-on Subject Matter Expert representing Commercial division line of business growth objectives, market/ customer experience and expectations, current and future process/ system/ organizational footprint, and cross-functional readiness requirements across all phases of a strategic initiative's lifecycle

- Responsible for contributing to cost/benefit analyses and business cases for strategic and operational initiatives

- Responsible for creating and/or overseeing User Acceptance test strategy, test plans, and test cases aligned with business and functional requirements

- Responsible for creating and/or overseeing the strategy, plan and execution for internal and external solution/capability adoption (including internal training and external market messaging)

- Responsible for engaging the appropriate cross-functional stakeholders to contribute to and sign off on requirements, solution/capability design, and broker/consultant/client/member experience flow

- May lead dotted-line teams of project-funded internal / external resources where appropriate

- Demonstrated understanding of both fully insured and self funded / ASO employer health plan customer needs, including expected service experiences

- Demonstrated ability to work cross-functionally to define and deliver integrated solutions that provide customer value

- Ability to apply strategic / systems thinking to end to end solution design.

- Clear communicator with the ability to translate between sales/strategic planning and operational/IT partners

- Skilled meeting facilitator

- Demonstrated understanding of the end-to-end internal processes, systems and functions involved in delivery of employer health plan sales and services

- Demonstrated history of effectively applying business analysis to appropriately prioritize and scope customer-facing improvements; Excellent analytical and problem-solving skills

- Demonstrated track record of applying influence without authority to accomplish cross-functional outcomes

- Experience crafting messaging about employer health plan products, services and strategic initiatives for various audiences, including consultants/brokers, employers, and internal delivery partners

- Experience with process improvement and creation of scalable, automated processes; familiarity with Lean, Six Sigma, or other process improvement methodologies

- Experience with/ exposure to SDLC and project management methodologies including agile/iterative and waterfall approaches

- Experience with requirements development and documentation (business, functional, non-functional)

- Experience leading and/or significantly contributing to user acceptance testing, training, and org change/ business readiness

- Hands-on leader willing to draft/edit/finalize his/her own deliverables and edit/ refine other team members' deliverables

- Demonstrated track record of creating customer- / user-centric solutions

- Knowledge of Blue Shield of California's mission, vision and strategy and healthcare industry environment preferred

- Healthcare payer experience preferred

- Management consulting background preferred

- Requires 5-7 years of experience in a related area. Bachelor's degree or equivalent experience required; Master's degree in relevant field a plus

Additional Information

- Our Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!

- Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

- Equal Employment Opportunity: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

- Requisition ID: 20001XG

- Posting Date: Jul 24, 2020

- Schedule: Full-time

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