We are seeking a SFDC Release Engineer/Administratorwho will focus on both Release management and coordination and Improve our deployment processes. This will consist of managing 2 planned CRM releases each month and often times have additional off cycle releases. In addition, it's our hope that you'll help review current process and identify opportunities to improve, both through process improvements and new tools.

IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.

What you can expect

Release Coordinator:
- Own the Release Management lifecycle which includes scheduling, coordinating, and the management of the Salesforce platform releases across multiple development teams.
- Prior experience working with Salesforce build tools (e.g. Salesforce DX, Jenkins, Git, etc.).
- Manage risks and resolve issues that affect release scope, schedule, and quality.
- Measure and monitor progressof release processto ensure application releases are delivered on time and within budget, and that they meet or exceed expectations. Create sprint release reports.
- Manage relationships and coordinate work between different teams in different locations.
- Lead, plan, and coordinate all release activities including release readiness reviews, and deployment go-lives.
- Produce DeploymentPlaybooks, and Implementation Plans while continually workingtowards making improvements in the release process.
- Work with developersandadmins to understand the impacts of branches and code merges.
- Communicate release details and schedules to the stakeholders as required.
- Maintains the release schedule for all Salesforce project teams for alignment.

Salesforce Administrator:
- Analyze, understand, and translate business needs into technical configurations that administrators and developers can use as guidelines for configuration and/or programming work.
- Configure Salesforce to satisfy business requirements.Provide daily system/application administration. Maintain system and application backup/recovery and patching. Manage access and security of the systems and applications. Monitor and proactively support system/application capacity planning and stability.
- Perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows, custom reports, dashboardsand groups.
- Assess technical requirements of requests and scope for projects and communicate results to the business clients, project teams, and IT counterparts. Assist application users by tracking, analyzing, and solving user problems based on an understanding of business process workflow within the application. Provides support to users for the technical aspects of application utilities and functions, such as reporting. Identify opportunities for new or improved systems and applications to support the business.
- Serve on systemsconfiguration/upgrade/enhancement project teams as the technical liaison between business clients, IT Infrastructure, and the development groups.
- Facilitate or participate in testing activities to ensure development work meets user requirements. May develop test script criteria and use cases for functional and end-user testing. Prepare materials and/or conduct end-user training sessions to support the use and feature sets for new or updated systems and applications. Create user guides, system workflows, and other application documentation as needed, including creating standard operating procedures (SOPs).
- Develop strong business relationships with assigned business clients and with other related departments and vendors to ensure successful system and application implementations and support.
- May performconfigurationactivities, programming, and coding as needed.
- Follow Internal Audit policies and procedures and provide information as needed.
- Participation in on-call rotation.

What you'll need to succeed
- Bachelor'sdegree or equivalent combination of education and experience required.
- Experience inperformingSalesforce administrator functions and working with Salesforce build tools (e.g. Salesforce DX, Jenkins, Git, etc.).
- Strong Salesforce configuration experience.
- Computer and technical aptitude required.
- Excellent problem-solving skills required.
- Excellent customer service and business relationship-building skills required.
- Ability to work independently and within teams.
- Strong communication skills, both verbal and written, including the ability to translate technical subject matter to non-technical audiences.

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

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