Help Desk Analyst (NSIPS)

Job Location

US-LA-New Orleans

ID

2020-4390

# of Openings

1

Targeted Job Start Date

10/1/2020

Overview

Enterprise Information Services, LLC (EIS), a Cognosante company, is seeking candidate to become a part of a close knit group of professionals for Service Desk careers to support the Navy Standard Integrated Personnel System Service Desk, NSIPS. NSIPS is the Navy's single, field-entry, electronic pay and personnel system for all Navy Sailors. This web-enabled, Enterprise Resource Planning (ERP) system offers Sailors 24-hour access to their Electronic Service Record (ESR), training data, and career counseling records. NSIPS is available world-wide, both ashore and afloat. This is an excellent opportunity to become a part of our team working for the Navy's Naval Information Warfare Centers, NIWC-Atlantic Service Support Center located in New Orleans, LA. Navy Veterans/Retirees, Navy Reservists or Navy Civilian employees would be given great consideration

Responsibilities

Ability to effectively troubleshoot and resolve problem issues.
- Ability to multi-task in a fast-paced environment.
- Work effectively with little instruction on day-to-day tasks and general instructions on new projects or assignments.
- Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
- Military experience is a Plus.
- Must be able to work independently and as well as a team player.
- Ability to work non-traditional work hours (weekends, holidays, etc.)
- Clear thinker with excellent interpersonal, written, and verbal communication skills.

Qualifications

- US Citizens with an Active DoD Secret Clearance.
- Previous NSIPS experience.
- ITSM ticketing experience.
- Familiar with Navy Personnel and Pay Systems.

EIS is an Equal Opportunity Employer/M/F/V/Disabled.

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